Generating debug logs from Security for Mac (TMSM)

  • Updated:
    • 16 Jun 2016
  • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Trend Micro Security for Mac 1.5
    • Trend Micro Security for Mac 2.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
  • Platform:
    • Macintosh Leopard
    • Macintosh Mavericks
    • Macintosh Mountain Lion
    • Macintosh Snow Leopard
Summary

Get the steps on how to generate debug logs in TMSM.

Details
Public

To generate the TMSM debug logs:

  1. Go to /Library/Application Support/TrendMicro/Tools/TMDebugManager.app and look for the Trend Micro Security Debug Manager.

    If you cannot find the TMDebugManager.app:

    1. Open the terminal on the MAC client where you want to generate the debug logs.
    2. Use the "sudo -s" command to run the command as root and provide the local admin password when prompted for a password.
    3. Go to /Library/Application Support/TrendMicro/Tools/
       
      You have to type "cd" in order to go to a directory or location.
    4. Type "sudo TMDebugManager.app" to open the Trend Micro Security Debug Manager.
  2. Enable the debug mode by sliding the Status bar to ON. If you are unable to do so, click the lock icon at the bottom area to make the changes.

  3. Click No to keep existing logs.

  4. Reproduce the issue.
  5. Click Collect Data and wait until the notification for completion appears.
  6. Collect the debug information from ~/Desktop/TMSMLog.tar.bz2.
  7. Send the collected file to Trend Micro Technical Support.
Premium
Internal
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.