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Error "Failed to change password" appears when resetting the End-User Quarantine (EUQ) password

    • Updated:
    • 17 Aug 2016
    • Product/Version:
    • Hosted Email Security 2.0
    • Platform:
    • N/A N/A
Summary

You receive the error "Failed to change password" when resetting the EUQ password for one of your end users.

Failed to change password error message

Click image to enlarge.

Details
Public

The error occurs because the end user is not registered in the End-User Quarantine (EUQ). To resolve the issue, ask the user to register in the EUQ.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1060047
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