Error "Failed to change password" appears when resetting the End-User Quarantine (EUQ) password

Summary

You receive the error "Failed to change password" when resetting the EUQ password for one of your end users.

Click image to enlarge.

Details

The error occurs because the end user is not registered in the End-User Quarantine (EUQ). To resolve the issue, ask the user to register in the EUQ.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1060047

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.