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Verifying if a user is registered in Hosted Email Security (HES) Web End-User Quarantine (EUQ)

- Updated:
- 30 Dec 2019
- Product/Version:
- Hosted Email Security - Inbound Filtering 1.9.8
- Hosted Email Security 1.9.8
- Platform:
- N/A N/A

Summary

Learn how to check if an end-user is registered in the Web EUQ of HES.

Details

To verify if a user is registered in EUQ:

Log on to the HES console.
Click Administration > End-User Management > Passwords.

Click image to enlarge
Choose the domain name and type the end user's email address on the Registered end-user email address field.
.

Click image to enlarge

If the user is registered in EUQ, his/her email address, first name and last name will automatically appear.

If the auto-complete function does not find the user, the user is not registered in EUQ.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1060048

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