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Policy Server service could not start when InterScan Messaging Security Suite (IMSS) is installed on the same machine as Microsoft Forefront TMG

    • Updated:
    • 14 Jan 2016
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Windows
    • InterScan Messaging Security Suite 7.5 Windows
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

After installing IMSS for Windows on a server where Microsoft Forefront Threat Management Gateway (TMG) 2010 is also installed, the following error message appears:

Could not start IMSS Policy Service. Service did not respond in a timely manner.

This happens after a reboot is done following the installation.

Details
Public

The issue occurs because Microsoft Forefront TMG disables the SQL Browser service by default.

IMSS uses SQL server as the database server, but it does not listen to the default port number 1433. It uses a dynamically assigned port when started, and the SQL server needs the SQL Browser service to identify this port. However, because TMG disabled the service, the IMSS service failed to connect to its database instance.

You need to manually enable the SQL Browser service so that the IMSS Policy Service can start. Do the following:

  1. From the Start menu, go to SQL Server 2008 > SQL Server Configuration Manager.
  2. Open the SQL Server Services.
  3. Right-click SQL Server Browser and then click Properties.
  4. On the Service tab, set the Start mode to "Automatic".
  5. Click Apply > Ok.
  6. Right-click SQL Server Browser and then click Start.
  7. Start the IMSS Policy Service.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1060059
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