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Different methods of upgrading to Officescan 10.6

    • Updated:
    • 11 Aug 2016
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
Summary

This article gives you different options to upgrade to Officescan version 10.6.

Details
Public

By disabling automatic client upgrade, you can upgrade the server first and then upgrade clients in groups. Use this upgrade method if you are upgrading a large number of clients.

Part 1: Configure update settings on the OfficeScan 10.x or 8.0 SP1 server

  1. Go to Networked Computers > Client Management.
  2. On the client tree, click the root domain icon to select all clients.
  3. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  4. Enable Clients can update components but not upgrade the client program or deploy hot fixes.
  5. Click Apply to All Clients.
     
    It may take a while to deploy the settings to online clients if you have a complex network environment and a large number of clients. Before the upgrade, allocate sufficient time for settings to deploy to all clients. Clients that do not apply the settings will automatically upgrade.

Part 2: Upgrade the OfficeScan server

 
To speed up the upgrade process, unload the OfficeScan client before upgrading an OfficeScan server running Windows Server 2008 Standard 64-bit.

Configure OfficeScan server settings using the web console immediately after completing the installation and before upgrading clients.

For detailed instructions on how to configure OfficeScan settings, refer to the Administrator's Guide or OfficeScan Server Help.

Part 3: Upgrade OfficeScan clients

  1. On the OfficeScan management console, go to Updates > Networked Computers > Automatic Updateand ensure that the following options are enabled:
    • Initiate component update on clients immediately after the OfficeScan server downloads a new component.
    • Let clients initiate component update when they restart and connect to the OfficeScan server (roaming clients are excluded)
  2. Go to Networked Computers > Client Management.
  3. On the client tree, select the clients that you want to upgrade. You can select one or several domains, or individual/all clients within a domain.
  4. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  5. Disable Clients can update components but not upgrade the client program or deploy hot fixes.
  6. Click Save.
  7. Check the upgrade results.
  8. Restart the client computers to finish upgrading the clients.
  9. Repeat step 2 to step 8 until all clients have been upgraded.

Upgrade Results (Online Clients)

Restart the client computers after the upgrade.

Automatic Upgrade

Online clients start to upgrade when any of the following events occur:

  • The OfficeScan server downloads a new component and notifies clients to update.
  • The client reloads.
  • The client restarts and then connects to the OfficeScan server.
  • A client computer running Windows Server 2003 or Windows XP Professional logs on to a server whose login script you modified using Login Script Setup (AutoPcc.exe).
  • Schedule update runs on the client computer (only for clients with scheduled update privileges).

Manual Upgrade

If none of the above events have occurred, perform any of the following tasks to upgrade clients immediately:

  • Create and deploy an EXE or MSI client package.
  • Run Update Now on the client computer.
  • If the client computer runs Windows Server 2003, XP Professional, Server 2008, Vista (all editions except Vista Home), or 7 (all editions except 7 Home), then perform the following steps:
    1. Connect to the server computer.
    2. Navigate to \\<server computer name>\ofcscan.
    3. Launch AutoPcc.exe.
  • If the client computer runs Windows XP Home, Vista Home, or 7 Home, then right-click AutoPcc.exe, and select Run as administrator.
  • Initiate manual client update by doing the following:
    1. Go to Updates > Networked Computers > Manual Update.
    2. Select the Manually select clients option and click Select.
    3. In the client tree that opens, choose the clients to upgrade.
    4. Click Initiate Component Update on top of the client tree.

Upgrade Results (Offline Clients)

Offline clients upgrade when they become online.

Upgrade Results (Roaming Clients)

Roaming clients upgrade when they become online or, if the client has scheduled update privileges, when scheduled update runs.

Use this upgrade method if you have a large number of clients updating from Update Agents. These clients will upgrade from their respective Update Agents.

Clients that do not update from Update Agents will upgrade from the OfficeScan server.

Part 1: Configure update settings on the OfficeScan 10.x or 8.0 SP1 server

  1. Go to Networked Computers > Client Management.
  2. On the client tree, click the root domain icon to select all clients.
  3. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  4. Enable Clients can update components but not upgrade the client program or deploy hot fixes.
  5. Click Apply to All Clients.
     
    It may take a while to deploy the settings to online clients if you have a complex network environment and a large number of clients. Before the upgrade, allocate sufficient time for settings to deploy to all clients. Clients that do not apply the settings will automatically upgrade.

Part 2: Upgrade the OfficeScan server

Configure OfficeScan server settings using the web console immediately after completing the installation and before upgrading Update Agents.

Part 3: Upgrade Update Agents

  1. Go to Networked Computers > Client Management.
  2. On the client tree, select the Update Agents that you want to upgrade.
    To locate Update Agents easily, select a domain, go to the Client tree view on top of the client tree and then select Update agent view.
  3. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  4. Disable Clients can update components but not upgrade the client program or deploy hot fixes.
  5. Click Save.
  6. Go to Updates > Networked Computers > Manual Update.
  7. Select the Manually select clients option and click Select.
  8. In the client tree that opens, choose the Update Agents to upgrade.
    To locate Update Agents easily, select a domain, go to the Client tree view on top of the client tree and then select Update agent view.
  9. Click Initiate Component Update on top of the client tree.
  10. Check the upgrade results.
    • Online Update Agents upgrade immediately after you initiated component update.
    • Offline Update Agents upgrade when they become online.
    • Roaming Update Agents upgrade when they become online or, if the Update Agent has scheduled update privileges, when scheduled update runs.
  11. Restart the Update Agents' computers to finish upgrading the agents.
  12. Repeat step 1 to step 11 until all Update Agents have been upgraded.

Part 4: Configure Update Agent settings

  1. Go to Networked Computers > Client Management.
  2. Select Update Agents in the client tree.
    To locate Update Agents easily, select a domain, go to the Client tree view on top of the client tree and then select Update agent view.
  3. Ensure that Update Agents have the latest components.
  4. Click Settings > Update Agent Settings.
  5. Select the following options:
    • Component updates
    • Domain settings
    • Client programs and hot fixes
  6. Click Save. Wait for the Update Agent to finish downloading the client program before proceeding to Part 5.
  7. Repeat step 1 to step 6 until all Update Agents have applied the necessary settings.

Part 5: Upgrade OfficeScan clients

  1. Go to Updates > Networked Computers > Automatic Update and ensure that the following options are enabled:
    • Initiate component update on clients immediately after the OfficeScan server downloads a new component.
    • Let clients initiate component update when they restart and connect to the OfficeScan server (roaming clients are excluded)
  2. Go to Networked Computers > Client Management.
  3. On the client tree, select the clients that you want to upgrade. You can select one or several domains, or individual/all clients within a domain.
  4. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  5. Disable Clients can update components but not upgrade the client program or deploy hot fixes.
  6. Click Save.
  7. Check the upgrade results.
  8. Restart the client computers to finish upgrading the clients.
  9. Repeat step 2 to step 8 until all clients have been upgraded.

Upgrade Results (Online Clients)

 
Restart the client computers after the upgrade.

Automatic Upgrade

Online clients start to upgrade when any of the following events occur:

  • The OfficeScan server downloads a new component and notifies clients to update.
  • The client reloads.
  • The client restarts and then connects to the OfficeScan server.
  • A client computer running Windows Server 2003 or Windows XP Professional logs on to a server whose login script you modified using Login Script Setup (AutoPcc.exe).
  • Schedule update runs on the client computer (only for clients with scheduled update privileges).

Manual Upgrade

If none of the above events have occurred, perform any of the following tasks to upgrade clients immediately:

  • Create and deploy an EXE or MSI client package.
  • Instruct client users to run Update Now on the client computer.
  • If the client computer runs Windows Server 2003, XP Professional, Server 2008, Vista (all editions except Vista Home), or 7 (all editions except 7 Home), then  perform the following steps:
    1. Connect to the server computer.
    2. Navigate to \\<server computer name>\ofcscan.
    3. Launch AutoPcc.exe.
  • If the client computer runs Windows XP Home, Vista Home, or 7 Home, then right-click AutoPcc.exe, and select Run as administrator.
  • Initiate manual client update by doing the following:
    1. Go to Updates > Networked Computers > Manual Update.
    2. Select the Manually select clients option and click Select.
    3. In the client tree that opens, choose the clients to upgrade.
    4. Click Initiate Component Update on top of the client tree.

Upgrade Results (Offline Clients)

Offline clients upgrade when they become online.

Upgrade Results (Roaming Clients)

Roaming clients upgrade when they become online or, if the client has scheduled update privileges, when scheduled update runs.

Perform a fresh installation of the OfficeScan 10.6 server and then move clients to this server. When you move the clients, they automatically upgrade to OfficeScan 10.6.

Part 1: Perform a fresh installation of the OfficeScan server and then configure update settings

  1. Perform a fresh installation of the OfficeScan 10.6 server on a computer.
  2. Open the OfficeScan 10.6 web console.
  3. Go to Updates > Networked Computers > Automatic Update and ensure that the following options are enabled:
    • Initiate component update on clients immediately after the OfficeScan server downloads a new component.
    • Let clients initiate component update when they restart and connect to the OfficeScan server (roaming clients are excluded)
  4. Go to Networked Computers > Client Management.
  5. On the client tree, click the root domain icon to select all clients.
  6. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  7. Disable Clients can update components but not upgrade the client program or deploy hot fixes.
  8. Click Apply to All Clients.
  9. Record the following OfficeScan 10.6 server information. Specify this information on the OfficeScan 10.x/8.0 SP1 server when moving clients:
    • Computer name or IP address
    • Server listening port

Part 2: Upgrade OfficeScan clients

  1. On the OfficeScan 10.x/8.0 SP1 web console, go to Updates > Summary.
  2. Click Cancel Notification. This function clears the server notification queue, which will prevent problems moving clients to the OfficeScan 10.6 server.
     
    Perform the succeeding steps immediately. If the server notification queue gets updated before you move clients, clients might not move successfully.
  3. Go to Networked Computers > Client Management.
  4. On the client tree, select the clients that you want to upgrade. Select only online clients because offline and roaming clients cannot be moved.
  5. Click Manage Client Tree > Move Client.
  6. Specify the OfficeScan 10.6 server computer name/IP address and server listening port under Move selected client(s) online to another OfficeScan Server.
  7. Click Move.

Upgrade Results

Online clients start to move and upgrade.

Tips for managing offline and roaming clients:

  • Disable roaming mode on clients so you can upgrade them.
  • For offline clients, connect to the network so that the client can become online.
  • For clients that are offline for an extended period of time, uninstall the client from the computer and then use a suitable client installation method (such as client packager) discussed in the OfficeScan Administrator’s Guide to install the OfficeScan 10.6 client.
     
    Restart the client computers to finish upgrading the clients.

After upgrading the OfficeScan server to this version, the server immediately notifies all clients it manages to upgrade.

If the server manages a small number of clients, consider allowing clients to upgrade immediately. You can also use the upgrade methods discussed previously.

Part 1: Configure update settings on the OfficeScan 10.x or 8.0 SP1 server

  1. Go to Updates > Networked Computers > Automatic Updateand ensure that the following options are enabled:
    • Initiate component update on clients immediately after the OfficeScan server downloads a new component.
    • Let clients initiate component update when they restart and connect to the OfficeScan server (roaming clients are excluded)
  2. Go to Networked Computers > Client Management.
  3. On the client tree, click the root domain icon to select all clients.
  4. Click Settings > Privileges and Other Settings and go to the Other Settings tab.
  5. Disable Clients can update components but not upgrade the client program or deploy hot fixes.
  6. Click Apply to All Clients.
     
    Allocate sufficient time for settings to deploy to all clients before upgrading the OfficeScan server.

Part 2: Upgrade the OfficeScan server

Upgrade Results

  • Online clients upgrade immediately after server upgrade is complete.
  • Offline clients upgrade when they become online.
  • Roaming clients upgrade when they become online or, if the client has scheduled update privileges, when scheduled update runs.
     
    Restart the client computers to finish upgrading the clients.
Premium
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Category:
Upgrade
Solution Id:
1060062
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