"Invalid import file" appears when importing the user directory list on Trend Micro Email Security (TMEMS)

- Updated:
- 1 Aug 2018
- Product/Version:
- Hosted Email Security 1.9.8
- Hosted Email Security 2.0
- Hosted Email Security 3.0
- Trend Micro Email Security 1.0
- Platform:
- N/A N/A

Summary

You encounter the "Invalid import file" error message when importing the user directory list on TMEMS.

Details

The error happens because of an incorrect format of the entries in the CSV file.

To resolve the issue, modify the User Directory (CSV) list manually. Enter the email address of the user in column A and the full name in column B.

Do not separate the email address from the first-\surname with a colon (:) or semicolon (;) under column A.

Rating:

Category:

Configure; Troubleshoot; Update

Solution Id:

1060106

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