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"Unable to Locate Program" appears when trying to load ScanMail for IBM Domino (SMID) Windows tasks after migrating the Domino server

    • Updated:
    • 11 Oct 2013
    • Product/Version:
    • ScanMail for IBM Domino 5.6 Windows
    • ScanMail for Lotus Domino 5.0 Windows
    • ScanMail for Lotus Domino 5.5 Windows
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2008 Enterprise
Summary
The SMID tasks are not loading anymore after the Domino server was migrated from Windows Server 2003 to Server 2008. The following appears when you try to load SMID for Windows tasks:
Unable to Locate Program
Details
Public
The issue occurs because the migration used the incorrect location of the notes.ini file.
To resolve the issue, point the SMID to the correct notes.ini file location. Do any of the following options:
Option A: Use the Task Manager to verify the notes.ini file location
  1. Open the Task Manager and go to the Processes tab.
  2. Under Image Name, look for a process on the list that is located in the <Domino> directory. To do this, right-click the process and select Open File Location. The file location will show the correct location of notes.ini.
  3. Manually uninstall SMID for Windows or use the uninstall.exe to remove the SMID.
  4. Install again the SMID for Windows.
Option B: Use the smdins.log file to verify the notes.ini file location
  1. Open the C:\Lotus\Domino\smdins.log file.
  2. Check the "NotesIniPath" value.
  3. Open the Task Manager and go to the Processes tab.
  4. Under Image Name, look for a process on the list that is located in <Domino> directory. To do this, right-click the process and select Open File Location. The file location will show the correct location of notes.ini.
  5. Open notes.ini and look for "NotesProgram". If the notes.ini location is incorrect, enter the right location.
  6. Save and close the notes.ini file.
  7. Shut down the Domino server.
  8. Manually uninstall SMID for Windows or use the uninstall.exe to remove the SMID.
  9. Install again the SMID for Windows making sure to point the notes.ini in its verified location.
Premium
Internal
Rating:
Category:
Troubleshoot; Install; Migrate
Solution Id:
1060140
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