Real-time Monitor for Messaging Security Agent shows a delayed spam pattern from the Security Server

- Updated:
- 30 Dec 2019
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Worry-Free Business Security Standard/Advanced 9.5
- Platform:
- Windows 2003 Small Business Server
- Windows 2003 Standard
- Windows 2008 Essential Business Server
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2011 Small Business Server Essentials
- Windows 2011 Small Business Server Standard

Summary

The Real-time Monitor of the Messaging Security Agent (MSA) does not show the updated spam pattern from the Security Server even after a scheduled update is completed.

Details

To resolve the issue:

Go to .../Trend Micro/Security Server/PCCSRV/Private.
Open the ofcserver.ini.
Change the following value:
[INI_UPDATE_SETTING]
# rapid spam pattern
3-4000001=3
# spam apttern
3-10001=3
Save the changes.
Restart the Trend Micro Security Server Master Service.
Run a manual update for the MSA from WFBS console.

Rating:

Category:

Configure; Troubleshoot; Update

Solution Id:

1060175

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