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Real-time Monitor for Messaging Security Agent shows a delayed spam pattern from the Security Server

    • Updated:
    • 8 Sep 2017
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
Summary

The Real-time Monitor of the Messaging Security Agent (MSA) does not show the updated spam pattern from the Security Server even after a scheduled update is completed.

Details
Public

To resolve the issue:

  1. Go to .../Trend Micro/Security Server/PCCSRV/Private.
  2. Open the ofcserver.ini.
  3. Change the following value:

    [INI_UPDATE_SETTING]
    # rapid spam pattern
    3-4000001=3
    # spam apttern
    3-10001=3

  4. Save the changes.
  5. Restart the Trend Micro Security Server Master Service.
  6. Run a manual update for the MSA from WFBS console.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Update
Solution Id:
1060175
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