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"Windows cannot access the specified device, path, or file" appears when running the OfficeScan installer

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

The following error message shows when you run the OfficeScan installer:

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Details
Public

This error occurs due to insufficient permissions or because the EXE file is blocked for added security.

To resolve the issue:

  1. Check your account permissions. You should have administrator privilege to install the OfficeScan server.
  2. If the OfficeScan installer was copied from a different machine such as Windows 7 or Windows Vista, right-click the installer file and choose Properties to open the Properties window.
  3. Go to the General tab and look for the Security section where you can see the following message:

    This file came from another computer and might be blocked to help protect this computer.

  4. Click the Unblock button, and then click OK.
  5. Execute the file again.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1060306
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