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OfficeScan client displays old version even after upgrading to a higher version

- Updated:
- 6 Feb 2018
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan XG.All
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Server Core
- Windows 2008 Standard
- Windows 7 32-bit
- Windows 7 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Professional 64-bit

Summary

The OfficeScan clients on the management console show old version even after the OfficeScan server was upgraded to a higher version.

Follow the upgrade procedure in this article to upgrade clients and show the correct version.

Details

OfficeScan 10.6

Log in to the OfficeScan management console.
Go to Networked Computers > Client Management.
Select the domain group of the clients that need to be upgraded.

Trend Micro recommends performing the client upgrade in batches or by groups to avoid network congestion.
Click Settings > Privileges and Other settings.
Click on Other Settings tab.
Uncheck the Clients can update components but not upgrade the client program or deploy hot fixes checkbox.
Click on Apply to All Clients.
Log in to the management console to confirm if the clients now display the correct version.

OfficeScan 11.0 and XG

Log in to the OfficeScan management console.
Go to Agents > Agent Management.
Select the domain group of the clients that need to be upgraded.

Trend Micro recommends performing the client upgrade in batches or by groups to avoid network congestion.
Click Settings > Privileges and Other settings.
Go to the Other Settings tab.
Uncheck the "OfficeScan agents can update components but not upgrade the agent program or deploy hot fixes" checkbox.

For OfficeScan XG SP1, select "All components (including hotfixes and the agent program)" under "OfficeScan Agents only update the following components".
Click Save.
Log in to the management console to confirm if the clients now display the correct version.

Rating:

Category:

Troubleshoot; Upgrade

Solution Id:

1060324

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