OfficeScan client displays old version even after upgrading to a higher version

- Updated:
- 18 Oct 2021
- Product/Version:
- Apex One 2019
- Apex One™ X.X
- OfficeScan
- OfficeScan 11.0
- OfficeScan 11.0
- OfficeScan 11.0
- OfficeScan XG
- OfficeScan XG.All
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Enterprise
- Windows 2008 Server Core
- Windows 2008 Standard
- Windows 7 32-bit
- Windows 7 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Professional 64-bit

NOTE: You are viewing an archived article because the product(s) tagged is no longer supported or the information mentioned is already outdated.

Summary

The agents on the management console show an old version even after the server was upgraded to a higher version. Checking the agents on the endpoint confirms that the agent did not upgrade to the new version.

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