Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

OfficeScan client displays old version even after upgrading to a higher version

    • Updated:
    • 27 Feb 2019
    • Product/Version:
    • Apex One™ X.X
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

The agents on the management console show an old version even after the server was upgraded to a higher version. Checking the agents on the endpoint confirms that the agent did not upgrade to the new version.

Details
Public

To upgrade clients and show the correct version:

  1. Log in to the OfficeScan management console.
  2. Go to Agents Agent Management.

    Agent Management

  3. Select the domain group of the clients that need to be upgraded.

     
    Trend Micro recommends performing the client upgrade in batches or by groups to avoid network congestion.
  4. Click Settings > Privileges and Other settings.

    Privileges and Other settings

  5. Go to the Other Settings tab.
  6. Uncheck the "OfficeScan agents can update components but not upgrade the agent program or deploy hot fixes" checkbox.

    OfficeScan agents can update components but not upgrade the agent program or deploy hot fixes

    For OfficeScan XG SP1 and Apex One™, select "All components (including hotfixes and the agent program)" under "OfficeScan Agents only update the following components".

    Privileges and Other Settings

  7. Click Save.
  8. Log in to the management console to confirm if the clients now display the correct version.
Premium
Test Now
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1060324
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.