Unable to install Service Pack 1 for Control Manager 6.0

- Updated:
- 24 Nov 2016
- Product/Version:
- Control Manager 6.0
- Platform:
- Windows 2003 Enterprise
- Windows 2003 Standard
- Windows 2008 Enterprise
- Windows 2008 Standard

Summary

You are unable to install Service Pack 1 for Control Manager and the tmpatch.log file shows the following:

[NO.1,SQLState='28000',NativeErr=18456,ErrorMsg='[Microsoft][ODBC SQL Server 
Driver][SQL Server]Login failed for user '\'.',RErrorLen=85]}, [Trendodbc.cpp|1039] 
 04-04 16:47:05,00b4c:014ec,[Error], *** SQLDisconnect Fail:rc = -1 [Trendodbc.cpp|938]
 04-04 16:47:05,00b4c:014ec,[Error], *** SQLState=28000, ErrMSG=
 [NO.1,SQLState='28000',NativeErr=18456,ErrorMsg='[Microsoft][ODBC SQL Server Driver][SQL Server]Login
 failed for user '\'.',RErrorLen=85], [Trendodbc.cpp|1039]
 [2012-04-04:16:47:05]external command return code = -300
 [2012-04-04:16:47:05]Failed to run 'JSQL.exe -f=.\MSSQL\drop_sp_CasMcp_UpdateData.sql -d=C:\TMPatch.
log' in folder 'C:\Program Files\Trend Micro\Control Manager'

Details

The account used for installing the patch should have Login and System Administrator privileges on the SQL Server.

Rating:

Category:

Install; Update

Solution Id:

1060383

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