Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Zero messages scanned by ScanMail for Exchange (SMEX) real-time monitor on an Exchange 2010 Hub Transport server

    • Updated:
    • 2 Dec 2016
    • Product/Version:
    • ScanMail for Exchange 11.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2008 Enterprise
Summary
Resolve the issue where the SMEX real-time monitor on an Exchange 2010 Hub Transport Server displays zero scanned messages.
Realtime monitor displays zero scanned messages
Details
Public

To resolve the issue:

 
If you are using Microsoft Exchange 2013 SP1, make sure you have installed SMEX 11.0 Patch 1 before performing the procedure below to prevent issues. For more information, refer to this article: Compatibility issue between Microsoft Exchange 2013 SP1 and ScanMail for Exchange (SMEX) 11 or Messaging Security Agent (MSA).
  1. Verify the status of the ScanMail Routing Agent and SMTP Receive Agents.
  2. Open the Exchange Management Shell.
  3. Run the "Get-TransportAgent" command.

    Either the ScanMail Routing Agent or the SMTP Receive Agents will display as set to "False", which means that the said component is not enabled and is therefore causing SMEX's inability to scan the messages.

  4. On the Exchange Management Shell, enable the ScanMail Routing Agent using any of these commands:
    • set-transportagent
    • enable-transportagent –identity "ScanMail Routing Agent"
  5. Observe if the ScanMail realtime monitor is now able to process emails afterwards.

    If the issue still occurs:

    1. Restart Microsoft Exchange Services.
    2. Check if Network Firewall Settings are allowing SMTP mail routing.
    3. Confirmed with your ISP if mails are being delivered to customer domain.

      If the issue still occurs, contact Trend Micro Technical Support.

For more information on Exchange Management Shell, refer to this Microsoft article: Enable-TransportAgent. For more details on Exchange Management Shell commands, refer to this article: Exchange Management Shell commands for beginners.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1060389
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.