The issue occurs because of the following:

• The device is still synchronizing with the policy server.
• The device is unable to communicate with the policy server.

To resolve the issue:

1. Ensure that the device can reach the policy server via IP or hostname and can access the installation link:

   http://<ip address or hostname>:<port>/officescan/PLS_TMMS_CGI/cgiOsmaProvision.dll

   Verify this by accessing the installation link from your device's browser.

2. Ensure that the device can communicate with the policy server via port number specified in the policy settings.

   Consider the following while configuring the Common Policy Server settings:

   Public Settings for Mobile Devices

   • If you do not select the HTTPS port in Public Settings for Mobile Devices, the device will use the HTTP port to communicate with the Policy server.

     To use the HTTPS port to communicate with the Policy server, you need to upload the SSL certificate to the Mobile Security:

     1. Log on to the OfficeScan Web console.
     2. On the main menu, click Plug-in Manager.
     3. Go to Administration > Certificate Management.
     4. Click Add, select the certificate, and then click Save. 

        

        Click image to enlarge.

         

        iOS 5.x mobile devices only support HTTPS. If you want to manage iOS 5.x mobile devices, select the HTTPS port.
   • For the basic security model (single server installation), the default ports of the policy server and master server are:
     • HTTP port: 8080
     • HTTPS port: 4343

     

     Click image to enlarge.

   • For the enhanced security model (dual server installation), the default ports of the policy server are:
     • HTTP port: 80
     • HTTPS port: 443

   Internal Settings for the Management Module

   Use the default port number 8189 for SOAP connection. The SOAP connection is a protocol specification for exchanging structured information in the implementation of Web Services in computer networks.