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Excluding third-party software from the Real-time Scan in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

When the OSCE client is running, the application does not load and the following error message appears:

Error: Could not handshake with the Smart Notebook Express Engine.

This error appears in the OfficeScan network where a third-party software such as SMART Notebook Express is installed.

Details
Public

To exclude SMART Notebook Express and other third party software from Real-time Scan, do the following:

  1. Log on to the OSCE web console.
  2. Go to:
    • For OSCE 10.6/10.5: Networked Computers > Client Management
    • For OSCE 11.0/XG: Agents > Agent Management
  3. Select target domain or OSCE client to configure the exclusion lists.
  4. Click the Settings drop-down menu and select Realtime Scan Settings.
  5. Add the following Scan Exclusions to exclude SMART Notebook Express:

    File Exclusions:

    • java.exe
    • notebook-express.exe
    • C:\WINDOWS\Prefetch\NOTEBOOK-EXPRESS.EXE*
    • C:\WINDOWS\Prefetch\JAVA.EXE*

    Folder Exclusions:

    • *\smarttech
    • *\notebook-express-server
    • C:\Documents and Settings\*\Local Settings\Temp\Jetty*
    • C:\Program Files\SMART Technologies
  6. Click Apply to deploy the new settings to OSCE clients.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1060488
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