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“Unable to access the encrypted database…” may appear when moving a Deep Security Agent (DSA) virtual machine to a new host

    • Updated:
    • 15 Oct 2015
    • Product/Version:
    • Deep Security 8.0
    • Platform:
    • VMware ESX 4.1
    • VMware ESX 5.0
    • VMware ESXi 4.1
    • VMware ESXi 5.0
    • VMware vCenter 5.0
Summary

You may receive this error message when moving a DSA virtual machine to a new host with different hardware specifications:

Unable to access encrypted database D:\Program Files\Trend Micro\Deep Security Agent\si.db. The agent will have to be removed and re-installed.

Details
Public

To resolve this issue:

  1. Log on to the Deep Security Manager (DSM) and deactivate the DSA.
  2. Stop the DSA Service on the virtual machine.
  3. Delete the following file types from the VM (C:\Program Files\Trend Micro\Deep Security Agent\):
    • *.crt
    • *.ini
    • *.db
  4. Move the virtual machine.
  5. Start the DSA Service.
  6. Activate the DSA via the DSM.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Migrate
Solution Id:
1060496
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