“Unable to access the encrypted database…” may appear when moving a Deep Security Agent (DSA) virtual machine to a new host

Summary

You may receive this error message when moving a DSA virtual machine to a new host with different hardware specifications:

Unable to access encrypted database D:\Program Files\Trend Micro\Deep Security Agent\si.db. The agent will have to be removed and re-installed.

Details

To resolve this issue:

Log on to the Deep Security Manager (DSM) and deactivate the DSA.
Stop the DSA Service on the virtual machine.
Delete the following file types from the VM (C:\Program Files\Trend Micro\Deep Security Agent\):
- *.crt
- *.ini
- *.db
Move the virtual machine.
Start the DSA Service.
Activate the DSA via the DSM.

Rating:

Category:

Configure; Troubleshoot; Install; Migrate

Solution Id:

1060496

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.