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"Unable to establish connection" occurs when connecting OfficeScan VDI plug-in to vCenter

    • Updated:
    • 6 Mar 2018
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
Summary

The following error message appears when using the VDI plug-in with OfficeScan (OSCE) to connect to VMware vCenter:

Unable to establish connection with {x.x.x.x]. Check the connection settings and try again.

Details
Public

The message appears because of a VMWare SDK limitation. The OfficeScan VDI does not support the installation of the OfficeScan server on Windows 2003 connecting to VMware vCenter 5.0.

To resolve the issue:

  1. Make sure that the installation is supported.
    The following are supported by the OfficeScan VDI: 
    • OfficeScan server installed on Windows 2008 supports vCenter 4.0 and vCenter 5.0 
    • OfficeScan server installed on Windows 2003 supports vCenter 4.0 only
  2. Check the time difference between the OfficeScan server and the vCenter server. It should not be more than 10 minutes apart.
  3. Ensure that the SSL certificate used by the vCenter is not expired.
 
For the latest supported versions of Windows Server and vCenter, please refer to the system requirement in the product download page.
Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1060597
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