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"The Security Server cannot be installed...reboot the computer before proceeding" appears when installing WFBS 7.0 SP1

    • Updated:
    • 1 Oct 2013
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
Summary
When you try to install Worry-Free Business Security (WFBS) 7.0 Service Pack (SP) 1 on Windows 2011 Server, the following error message appears:
The Security Server cannot be installed on this computer because the system has installed a Windows Update without having been rebooted. Please reboot the computer before proceeding.
Click Finish to exit the Setup Wizard.
Trend Micro Worry-Free Business Security Setup
Restarting the computer several times does not fix the error.
Details
Public
This issue happens because enabling IIS 7.0 features such as CGI or IIS 6 Management Compatibility requires Windows to restart to apply the changes. In this case, WFBS setup is unable to configure the web site without the restart.
To resolve the issue:
  1. Using Windows explorer, go to %tmp%\OSCETEMP. To identify the directory where the tmp folder is located, open a command prompt and run "echo %tmp%".
  2. Locate and open the SVCINFO.log file with a text editor.
  3. Change the value of "IIS_Config_Need_Reboot" from "1" to "0" and save the file.
  4. Run again the WFBS 7.0 SP1 installation.
Note: Deleting the SVCINFO.log file and then running the installation again may also work.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1060706
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