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Blank PDF report appears when generating reports for Worry-Free Business Security (WFBS) using Internet Explorer 9

    • Updated:
    • 16 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
Summary

The WFBS Security Server reports in PDF format that are generated in Microsoft Internet Explorer 9 do not contain any information. This happens to one-time and scheduled reports.

Generating reports in PDF format

Click image to enlarge.

Details
Public

The issue happens because IE9 is not supported when generating reports in PDF.

To resolve the issue, apply the appropriate hot fix:

  • For WFBS 7.0 SP1, request for HF 2386.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1060707
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