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Recovering and resetting the InterScan Web Security Virtual Appliance (IWSVA) root password

    • Updated:
    • 26 Jan 2016
    • Product/Version:
    • InterScan Web Security Virtual Appliance 5.6
    • InterScan Web Security Virtual Appliance 6.0
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • Linux - Red Hat RHEL 4 64-bit
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 64-bit
Summary

Follow this procedure to recover and reset the IWSVA root password. This is useful in the following scenarios:

  • The administrator forgot the password.
  • The document containing the password is either lost or outdated.
  • There was a change of administrators and the previous one failed to relay the password to his replacement.
 
To prevent unauthorized password reset, enforce security measures that will restrict access to the physical machine or the VM's console.

Because IWSVA provides HTTP and FTP content scanning and protection, console access is important to ensure regular updates and to customize settings according to the organization's needs.

Details
Public

To reset the password:

Option I: Using the IWSVA installation CD

  1. Boot the system from the installation CD.
  2. Select the 2. SYSTEM RECOVERY option.
  3. Change the root password using the passwd command.

Option II: Via single-user mode

  1. Access the command line directly from the IWSVA box. Do not use Putty or any SSH tool.
  2. During boot up, press E from the GRUB menu to edit the command entry.

    Editing the commands from the GRUB menu

     
    You may be asked to press ESC first.

    Booting IWSVA

  3. Use the arrows keys to go to the “kernel /vmlinuz-2.6.18-128.1.OpenVA.2.8.1039 ro root=dev/IWSVA/root” entry. This is usually the second line.

    Select “kernel /vmlinuz-2.6.18-128.1.OpenVA.2.8.1039 ro root=dev/IWSVA/root” entry

  4. Press E to edit the entry.
  5. Press the space bar and then type “single” at the end of the line.

    Put a space

    Type “single” for keyboard type

  6. Press the ENTER key to save the changes.
  7. Press B to boot.

    Booting kernel

    The kernel will boot as usual and then you will get a root prompt (sh#). You now have root access to the file system.
  8. Type the command “passwd” to start resetting your password.
     
    You will not be asked for your old password.
  9. Enter and confirm your new password when prompted.
  10. When the password has been reset, enter either of the following commands:
    • “reboot” to reboot IWSVA
    • “init 3” to continue the boot up process

    Root account password successfully changed

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1060747
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