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"Not Verified" status appears when installing the HTTPS certificate signing profile in an iOS device

    • Updated:
    • 21 Oct 2015
    • Product/Version:
    • Mobile Security for Enterprise 8.0
    • Mobile Security for Enterprise 9.0
    • Mobile Security for Enterprise 9.1
    • OfficeScan 10.6
    • Platform:
    • iOS 4.0+
    • iOS 5.0+
Summary

When installing the HTTPS certificate client signing profile in iOS device, you get the status "Not Verified" even if the HTTPS certificate is purchased from a valid Public Certificate Authority (CA).

This issue happens because of incorrect exporting of HTTPS certificate.

Details
Public

This issue happens because of incorrect exporting of HTTPS certificate.

To resolve the issue, ensure that HTTPS certificate is exported properly.

To export/back up your certificate/Private Key (to .pfx file format):

  1. Open the Microsoft Management Console (MMC):
    1. Go to Start > Run.
    2. Type "MMC" and click OK. The MMC window opens.
  2. Go to File menu and select Add/Remove Snap-in.
  3. Click Certificates, and then click Add.
  4. Select Computer Account and then Click Next.
  5. Select Local Computer and click Finish.
  6. Click OK to close the Add/Remove Snap-in window.
  7. Double-click Certificates (Local Computer) in the Selected snap-ins list.
  8. Double-click Personal folder, and then on Certificates.
  9. Right-click the certificate you want to backup and choose ALL TASKS > Export.
  10. Follow the Certificate Export Wizard to backup your certificate to a .pfx file.
  11. Select Yes, export the private key.
  12. Mark the following check boxes:
    • Include all certificates in certificate path if possible
    • Choose Export all extended properties

    Do not select the delete Private Key option.

  13. Enter your password.
  14. Select a location and save file.
  15. Click Finish.
  16. Click OK when you get the following message:

    The export was successful.

    The .pfx file backup is now saved in the location you selected.

To upload SSL certificate to sign iOS client profile:

  1. Log on to the OfficeScan Web console and click Plug-in Manager.
  2. Click Manage Program.
  3. Click Administration > Communication Server Settings.

    Communication server settings

     
  4. On the iOS Settings tab, do the following:
    1. In the Client Profile Signing Credential section, select Upload a new credential from the drop down list. The Add certificate pop-up window appears.

      IOS Settings 

    2. Click Browse, select the SSL certificate, and then click Saveto upload the certificate and close the window.

      Add certificate 

  5. Click Save on the Communication Server Settings screen.

For more information, you can check TMMS 8.0 Installation and Deployment Guide.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Install
Solution Id:
1060887
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