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Known Issues resolved by installing OfficeScan 10.6 Service Pack 1 (SP1)

    • Updated:
    • 9 Feb 2015
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

Get information about the known issues reported from the base build (OfficeScan 10.6) that have now been resolved by installing OSCE Service Pack 1 (SP1).

Details
Public

Below is a list of the known issues that have been resolved by the Service Pack 1 (SP1):

1090109611101113.111151115.1
111611211122112311241125
1133.111341139114111421145
114611471149115111531154
11551158116311641167.11168
117211761177117911801180.1
118211841185119411951197
1198.11199120112021202.11203
1203.112061206.112071208.11211
121212131213.1121412171217.2
121812211222122512261227.1
12281229123312341236.11251
1252
  • Hot fix 1090
    Issue: This hot fix allows OfficeScan to automatically remove the following third-party antivirus products: Symantec Endpoint Protection 12.1.617.4971
    Solution: After applying this hot fix, the following third-party antivirus products can be automatically uninstalled before OfficeScan client installation starts: Symantec Endpoint Protection 12.1.617.4971
     
  • Hot fix 1096
    Issue: In OfficeScan 10.6, https plug-in could only support Firefox 5.0.
    Solution: After applying this hot fix, Firefox 7.0 could also work with https plug-in.
     
  • Hot fix 1110
    Issue: Sometimes, the OfficeScan Master Service stops unexpectedly while querying Data Protection logs. This occurs when the size of the information in a log is larger than the size of the buffer.
    Solution: Hot fix 1110 resolves this issue by extending the buffer size.
     
  • Hot fix 1113.1
    Issue: This hot fix prevents OfficeScan from automatically removing the following third-party antivirus products: Spybot Search & Destroy
    Solution: After applying this hot fix, the following third-party antivirus products will not be automatically uninstalled before OfficeScan client installation starts: Spybot Search & Destroy
     
  • Hot fix 1115
    Integrated Smart Protection Tool
     
  • Hot fix 1115.1
    Issue: When a non-English version of OfficeScan 10.6 exports Digital Asset Control logs to a CSV file, garbled characters appear on the CSV file due to unnecessary encoding of UTF-8 strings.
    Solution: This hot fix resolves this issue by preventing non-English OfficeScan 10.6 versions from encoding UTF-8 strings when migrating Digital Asset Control logs to CSV files.
     
  • Hot fix 1116
    Issue: OfficeScan generates incorrect information on some fields when exporting the "OfficeScan exclusion settings.csv" file.
    Solution: This hot fix resolves the export function to enable OfficeScan to export the correct scan exclusion list in the "OfficeScan exclusion settings.csv" file.
     
  • Hot fix 1121
    Issue: When users move an OfficeScan client from one OfficeScan server to another using the OfficeScan client tool, Client Mover (IpXfer.exe), the tool inserts the "ipxfer" prefix in the domain name of the moved OfficeScan client.
    Solution: This hot fix updates the "IpXfer.exe" tool to prevent it from adding the "ipxfer" prefix to the domain name of OfficeScan clients that it moves from one OfficeScan server to another.
     
  • Hot fix 1122
    Issue: The OfficeScan database backup task cannot save the backup files it creates to a location specified by a UNC path.
    Solution: This hot fix updates the OfficeScan server backup program files to enable the task to save the backup files to a location specified by a UNC path.
     
  • Hot fix 1123
    Issue: The database backup task fails when some temporary tables are missing from the database.
    Solution: This hot fix resolves this issue by enabling the database backup task to skip these temporary tables.
     
  • Hot fix 1124
    Issue: An error message is generated in the Web server log file when an OfficeScan client performs updates. This issue occurs because during updates, the OfficeScan client attempts to download the "ini_xml.zip" file from the OfficeScan server, but this file is not in the OfficeScan server and is not used by OfficeScan.
    Solution: This hot fix adds an option to prevent OfficeScan clients from attempting to download the "ini_xml.zip" file from the OfficeScan server during updates.
     
  • Hot fix 1125
    Issue: Licenses deployed from the Control Manager(TM) console are different from those deployed from the OfficeScan server console.
    Solution: This hot fix updates the OfficeScan files to ensure that the licenses deployed from either the OfficeScan or Control Manager console are the same.
     
  • Hot fix 1133.1
    Issue: This hot fix allows OfficeScan to automatically remove the following third-party antivirus products:
    • Symantec Endpoint protection 11.0.6000.550
    • PANDA ENDPOINT PROTECTION Version 5.50.0000
    • PANDA ENDPOINT AGENT 5.50.0001
    Solution: After applying this hot fix, the above third-party antivirus products can be automatically uninstalled before OfficeScan client installation starts.
     
  • Hot fix 1134
    Issue: The URL Filtering Engine module may cause the OfficeScan TmProxy service to stop unexpectedly while decoding the authentication data that was returned by the Microsoft(TM) Windows(TM) NTLM authentication scheme.
    Solution: This hot fix enables the URL Filtering Engine module to try another authentication scheme if the allocated memory is insufficient for reading the authentication data from the NTLM scheme.
     
  • Hot fix 1139
    Issue: OfficeScan does not save the "External Clients" settings on the "Device Control Settings" page.
    Solution: This hot fix resolves this issue by correcting the "External Clients" settings structure for the "Device Control Settings" function.
     
  • Hot fix 1141
    Issue: The Trend Micro Data Loss Prevention(TM) module cannot handle SCSI-type storage devices and blocks these devices instead.
    Solution: This hot fix updates the Data Loss Prevention module to enable it to support SCSI-type storage devices.
     
  • Hot fix 1142
    Issue: When selecting a single OfficeScan client under a domain and then performing a "Scan Now" task, users observe that all clients, including the selected client, appear under the domain on the client list pop-up page. This issue occurs because the item number on "Scan Now" page is the same as the number on the "Scan Now for All Domains" page. In this situation, OfficeScan shows all clients even if users only selected one client.
    Solution: This hot fix resolves this issue by using different item numbers on these two pages to prevent this situation from occurring.
     
  • Hot fix 1145
    Issue: The "Source" field does not exist on the "Digital Asset Control Logs" query results page.
    Solution: This hot fix resolves this issue by adding a "Source" field on the query results.
     
  • Hot fix 1146
    Issue: When an OfficeScan client upgrades its firewall driver, it may not be able to handle a request to restart before proceeding with the installation. This may cause the network interface to become unavailable in some platforms.
    Solution: This hot fix enables OfficeScan clients to systematically handle restart requests before proceeding to install firewall driver upgrades.
     
  • Hot fix 1147
    Issue: When the OfficeScan client program version remains at 10.5 after users upgrade the OfficeScan server from version 10.5 to 10.6, the OfficeScan client 10.5 firewall profile policy and settings become the default settings. This issue occurs because during upgrades, the OfficeScan setup program does not create a backup for "OfcPfw5.dat", which is the firewall setting file for version 10.5.
    Solution: This hot fix ensures that a backup will be created for "OfcPfw5.dat" during OfficeScan server updates. This resolves the issue.
     
  • Hot fix 1149
    Issue
    : When the "AddTmListenServiceDependencies" key is set to a non-zero value, the "TmListen" service adds the "netprofm" service to its service dependency list. Since the "netprofm" service is only available on the Microsoft(TM) Windows(TM) Vista(TM) platform, the "TmListen" service on OfficeScan clients installed on the Windows XP or Windows 2003 platforms will not be able to start.
    Solution: This hot fix adds platform checking mechanism that ensures that when the "AddTmListenServiceDependencies" key is set to a non-zero value, the "netprofm" service will only be added to the "TmListen" service dependency list only when the OfficeScan client runs on the Windows Vista or any other platform released after it.
     
  • Hot fix 1151
    Issue: The OfficeScan server parsing function for an OfficeScan client's real-time scan configuration does not recognize the "USBbootScan" parameter. As a result, the data from parameters that come after the "USBbootScan" parameter shift and cause the OfficeScan server to display incorrect data.
    Solution: This hot fix resolves this issue by enabling the server parsing function to recognize the "USBbootScan" parameter.
     
  • Hot fix 1153
    Issue: The Trend Micro Control Manager(TM) server displays an incorrect value for the number of OfficeScan clients. The issue happens when the value of the "Agent_GUID" configuration parameter in the "Common" section of the "Agent.ini" file is in capital letters.
    Solution: This hot fix enhances the way Control Manager Agent handles the value of the "Agent_GUID" configuration parameter. This ensures that the Control Manager server displays the correct number of OfficeScan clients.
     
  • Hot fix 1154
    Issue: The "Scan Exclusion" section of the "Scan Settings" page displays a truncated version of the exclusion path when the exclusion path is longer than the path length limit of the corresponding listbox.
    Solution: This hot fix resolves this issue by adding a tooltip hint that shows the complete exclusion path when users move over the truncated path with the mouse pointer.
     
  • Hot fix 1155
    Issue 1: When the Vulnerability Scanner runs in silent (batch command) mode, the table of results does not contain the domain name and OfficeScan Client Status of each scanned computer.
    Solution 1: This hot fix adds the "Domain" and "OfficeScan Client Status" columns to the table of results that is displayed after the Vulnerability Scanner runs in silent (batch command) mode.
    Issue 2: The Vulnerability Scanner cannot retrieve Media Access Control (MAC) addresses.
    Solution 2: This hot fix adds a function to enable the Vulnerability Scanner to retrieve MAC addresses.
     
  • Hot fix 1158
    Issue: The OfficeScan 10.6 delay load feature directly calls the Behavior Monitoring module to verify the file signature when it loads the OfficeScan client. However, the original file signature verification function should be thread safe so that no outside module could call it directly and should require another interface to schedule the calling order. As a result, some OfficeScan client threads may attempt to access the internal memory and break the memory index. This can cause "NTRtScan.exe" to stop unexpectedly.
    Solution: This hot fix enables OfficeScan 10.6 delay load feature to use a synchronization mechanism in verifying file signatures to prevent the race condition.
     
  • Hot fix 1163
    Issue: Trend Micro Control Manager(TM) Agent (CMAgent) sends the date/time value to the Control Manager server in the wrong format. This prevents the SQL server from executing the related store procedure. As a result, the Product Registration information is not stored in the Control Manager database and the Control Manager server will not be able to deploy the Product Registration information to the corresponding OfficeScan server.
    Solution: This hot fix resolves this issue by enabling CMAgent to convert the date/time value to the correct format before sending this information to the Control Manager server.
     
  • Hot fix 1164
    Issue: The Behavior Monitoring exception list is configured by the Behavior Monitoring Configuration Pattern, "tmbgcfg.ptn". Sometimes, your computer stops responding as it start up before the Behavior Monitoring Configuration Pattern exception list is loaded and configured by "TMBMSRV.exe".
    Solution: This hot fix updates the Behavior Monitoring driver module to version 2.93.1031 to prevent this issue.
     
  • Hot fix 1167.1
    Issue: This hot fix allows OfficeScan to automatically remove the following third-party antivirus products:
    • Symantec Endpoint Protection 12.1.671.4971.105
    • Eset Nod32 Antivirus 4.2.71.2

    Solution: After applying this hot fix, the above third-party antivirus products can be automatically uninstalled before OfficeScan client installation starts.  
  • Hot fix 1168
    Issue: A user requests for a way to allow OfficeScan to scan USB storage devices immediately after users connect these devices to the computer.
    Solution: After applying hot fix 1168, when users connect a USB storage device to the computer, a pop-up window appears which gives users an option to perform the scan immediately or at a later time.
     
  • Hot fix 1172
    Issue 1: Under certain situations, when users delete an item from the OfficeScan Digital Asset templates and click "Modify/Save", the change does not take effect and the templates revert to the original settings.
    Solution 1: This hot fix ensures that users can successfully edit OfficeScan Digital Asset templates.
    Issue 2: When a TMUSB data disk is plugged into a computer that does not have a floppy disk drive, the Data Loss Prevention Endpoint SDK will not be able to hook the TMUSB data disk.
    Solution 2: This hot fix enables Data Loss Prevention Endpoint SDK to successfully hook the TMUSB data disk.
     
  • Hot fix 1176
    Issue: OfficeScan Local Web Classification Server status queries cannot be sent to the Smart Scan Server using a computer's loopback address.
    Solution: This hot fix enables users to assign a status query rating server for sending OfficeScan Local Web Classification Server status queries to the Smart Scan Server.
     
  • Hot fix 1177
    Issue: A logic issue in the OfficeScan server database causes the database backup task to fail.
    Solution: This hot fix updates the OfficeScan server files to ensure that the database backup task can run without issues.
     
  • Hot fix 1179
    Issue: When a user performs a customized OfficeScan client update, a configuration issue can prevent the OfficeScan client from retrieving the Trend Micro Data Loss Prevention(TM) settings from the update agent.
    Solution: This hot fix applies the correct configuration to OfficeScan clients to enable these clients to download the Data Loss Prevention settings from the update agent without issues.
     
  • Hot fix 1180
    Issue: OfficeScan will not be able to create several client scheduled update registry keys when the OfficeScan client cannot connect to the OfficeScan server during a fresh client installation.
    Solution: This hot fix modifies the installation task sequence to ensure that OfficeScan always creates all scheduled update keys and assigns the corresponding default value for each key during a fresh client installation.
     
  • Hot fix 1180.1
    Issue: After applying a hot fix, the "DWIoTrapNT.dll" file is renamed as "DWIoTrapNT.dll_Invalid" because it contains an invalid digital signature. This issue can prevent users from creating new client installation packages or perform fresh client installation.
    Solution: This hot fix updates "DWIoTrapNT.dll" with the correct digital signature to resolve this issue.
     
  • Hot fix 1182
    Issue: An OfficeScan 10.6 client will always try to connect to the Trend Micro ActiveUpdate server if it cannot connect to the OfficeScan server. However, the OfficeScan 10.6 client will not be able to connect to the ActiveUpdate server because the resource file specifies a wrong URL for the ActiveUpdate server.
    Solution: This hot fix corrects the URL for the ActiveUpdate server in the resource file. This enables OfficeScan 10.6 clients to connect to the ActiveUpdate server successfully.
     
  • Hot fix 1184
    Issue: In an OfficeScan x64 client platform, when OfficeScan uses executable (*.exe) or MSI (*.msi) packages created by other servers to upgrade an OfficeScan client, the client will refer to another server instead of its own server. This issue occurs because the registry in an x64 platform normally resides in a different location and this information is not updated on the registry during the OfficeScan client update since the Registry Access function does not check the new registry location. This issue occurs even when administrators set the "ForceRefresh" and "BypassServerChecking" keys to "1".
    Solution: This hot fix resolves this issue by enabling the Registry Access function to update the registry location information in this situation.
     
  • Hot fix 1185
    Issue: Under certain conditions, the auto-detect assistance tool cannot list information for USB devices connected to computers running Japanese versions of any Microsoft(TM) Windows(TM) operating system released after Vista(TM).
    Solution: This hot fix updates the auto-detect assistance tool's "listDeviceInfo" function to ensure that the tool can list USB device information in these platforms.
     
  • Hot fix 1194
    Issue: By default, the "Scan network drive" setting in both Manual and Real-time Scans is disabled. When the setting is enabled,an access rights issue may prevent Manual Scan from scanning files and folders on a network drive on a Microsoft(TM) Windows(TM) XP or 2003 platform. Real-time Scan can scan files on a network drive when the corresponding input/output files have been generated.
    Solution: This hot fix resolves access rights issue to ensure that Manual Scan can successfully scan a network drive on a Windows XP or 2003 platform.
     
  • Hot fix 1195
    Issue: When a user inputs SNMP information on the Web console and clicks the "save" button,an email format error message appears and the information is not saved correctly.
    Solution: This hot fix corrects the logic order of processes that work to save SNMP information from the Web console. This ensures that users can successfully save SNMP information from the Web console.
     
  • Hot fix 1197
    Issue 1: When the OfficeScan NT Listener service (TmListen.exe) cannot connect to a Web Reputation Service (WRS) server because of a connection timeout issue, the Listener service does not attempt to search for and connect to another available WRS server.
    Solution 1: This hot fix enables the Listener service to search for and attempt to connect to another available WRS server when it receives the connection timeout error message from the OfficeScan NT Proxy service (TMProxy.exe).
    Issue 2: OfficeScan clients create and delete the "C:\OSCE_DEBUG" folder repeatedly.
    Note: The folder creation and deletion happens within a few milliseconds and can be detected only by using system monitoring tools such as FileMon for Microsoft(TM) Windows(TM).
    Solution 2: This hot fix updates the OfficeScan files to prevent unnecessary operations on the "C:\OSCE_DEBUG" folder.
     
  • Hot fix 1198.1
    Issue: This hot fix allows OfficeScan to automatically remove the following third-party antivirus products: ESET NOD32 4.2.64.12
    Solution: After applying this hot fix, the above third-party antivirus products can be automatically uninstalled before OfficeScan client installation starts:
     
  • Hot fix 1199
    Issue: "DbServer.exe" may stop unexpectedly, cause a high CPU usage issue, or corrupt data.
    Solution: This hot fix updates the OfficeScan files to:
    • Add additional error-handling mechanisms to"DbServer.exe"
    • Add critical event log for database operations. Logs are generated under the "c:\osceDB.log" by default.
    • Enable the database service to set a schedule to flush data from memory to the disk.
    • Add an option to enable the database service to trigger the database backup task as the service starts.
       
  • Hot fix 1201
    Issue 1: The Mozilla(TM) Firefox(TM) and Microsoft(TM) Internet Explorer(TM) Web browsers may stop unexpectedly when the HTTPS URLs check option is enabled.
    Solution 1: This hot fix resolves this issue by updating the NSC module files.
    Issue 2: OfficeScan 10.6 does not support version 10.0 of the Firefox Web browser.
    Solution 2: This hot fix updates the NSC module to enable OfficeScan 10.6 to support Firefox 10.0.
     
  • Hot fix 1202
    Issue: When users click the link under the "Current Outbreak" or "Last Outbreak" column on the "Summary" page to display the outbreak status log, a logic issue causes the log to be displayed in the wrong format. The outbreak status log may also contain incorrect information.
    Solution: This hot fix resolves the logic issue to ensure that the OfficeScan server console displays outbreak status logs with the correct information and in the correct format.
     
  • Hot fix 1202.1
    Issue: A logic issue causes OfficeScan clients to start updates 10 minutes after users click the "Initiate Update" button in the "Updates > Networked Computers > Manual Update" page of the OfficeScan Web console.
    Solution: This hot fix resolves the logic issue to enable OfficeScan clients to start updates immediately after users click the "Initiate Update" button in the "Updates > Networked Computers > Manual Update" page of the OfficeScan Web console.
     
  • Hot fix 1203
    Issue: The error message that appears when users input a name with underscore '_' for the Smart Protection Server in the OfficeScan console.
    Solution: This hot fix changes the checking mechanism of Smart Protection Server which allows the character of underscore.
     
  • Hot fix 1203.1
    Issue: OfficeScan clients cannot create NT event logs on computers running on the Microsoft(TM) Windows(TM) XP platform.
    Solution: This hot fix updates the OfficeScan files to ensure that OfficeScan clients can successfully create NT event logs on computers running on the Windows XP platform.
     
  • Hot fix 1206
    Issue: When users enable the Trend Micro Data Loss Protection(TM) device control feature and block access to USB devices, users can add entries to the "USB devices exception list" from the Web console. However, when users add several USB devices to the list and deploy the setting to clients, the client may not receive the complete list. This occurs because the size of the buffer for storing the exception list information in the client is insufficient.
    Solution:
    • Hot fix 1206 resolves this issue by increasing the size of the buffer for storing the exception list information in the client to make it equal to the size of the buffer in the server.
    • Hot fix 1206 resolves this issue by increasing the size of the buffer for storing the exception list information in the client to make it equal to the size of the buffer in the server.
    • Hot fix 1206 also makes the following changes to the product console: The length of the "Vendor", "Model", and "Serial ID" fields is reduced from "200" to "64", "20", and "32" individually.
       
  • Hot fix 1207
    Issue: Selecting the "scan log" option on the OfficeScan client management console "logs" tab should allow users to set the maximum days value of the log management setting to 60, 90, 180, or 365 days. However, users can only set it to 60 days.
    Solution: This hot fix corrects the code logic to ensure that users can set the maximum days value to 60, 90, 180, or 365 days.
     
  • Hot fix 1208.1
    Issue: This hot fix allows OfficeScan to automatically remove the following third-party antivirus products: Symantec Endpoint Protection 12.1.100.157
    Solution: After applying this hot fix, the following third-party antivirus products can be automatically uninstalled before OfficeScan client installation starts: Symantec Endpoint Protection 12.1.100.157
     
  • Hot fix 1211.1
    Issue: This hot fix allows OfficeScan to automatically remove the following third-party antivirus products: McAfee VirusScan Enterprise 8.8.0000 and McAfee Agent 4.5.0.1810
    Solution: After applying this hot fix, the above third-party antivirus products can be automatically uninstalled before OfficeScan client installation starts.
     
  • Hot fix 1212
    Issue
    : When an OfficeScan client is under a multi-layered domain in the client tree of the server console and users query OfficeScan client logs from the root icon, a logic issue causes duplicate log items.
    Solution: This hot fix updates the OfficeScan program file to resolve the issue.
     
  • Hot fix 1213
    Issue: OfficeScan client tree supports the structure of multi-layered domain, however, the Email, SNMP Trap and NT Event Log notification from the server does not display the complete layers.
    Solution: This hot fix updates the OfficeScan program file to resolve the issue.
     
  • Hot fix 1213.1
    Issue: The status of all unreachable OfficeScan clients become "OFFLINE" even when these clients can successfully connect to the OfficeScan server. This occurs because when unreachable clients with out-dated components start and connect to a server, the server adds the client to the queue for update notifications. Since the server cannot access the unreachable client to notify it to update, it then regards such clients as "OFFLINE" and changes the status accordingly.
    Solution: This hot fix prevents OfficeScan servers from sending update notifications to unreachable clients. This ensures that the status of unreachable OfficeScan clients that can connect to servers will not become "OFFLINE".
     
  • Hot fix 1214
    Issue: The OfficeScan database backup task may take longer than expected to complete.
    Solution: This hot fix ensures that the database backup task completes within an acceptable time period.
     
  • Hot fix 1217
    Issue: In Smart Scan mode, the OfficeScan client sends queries to smart protection sources. If the sending of queries times out because of slow network traffic, the OfficeScan Real-Time Scan service, "ntrtscan.exe", may encounter an application error.
    Solution: This hot fix updates the OfficeScan files to improve the way OfficeScan handles Smart Scan queries timeout issues. This prevents application errors in "ntrtscan.exe".
     
  • Hot fix 1217.2
    Issue: The OfficeScan client program, "PccNt.exe", encounters an application error when users attempt to launch the client console.
    Solution: This hot fix updates the OfficeScan files to enable users to launch the OfficeScan client console without issues.
     
  • Hot fix 1218
    Issue: This hot fix allows OfficeScan to automatically remove the following third-party antivirus products: Symantec Endpoint Protection 12.1.671.4971
    Solution: After applying this hot fix, the following third-party antivirus products can be automatically uninstalled before OfficeScan client installation starts: Symantec Endpoint Protection 12.1.671.4971
     
  • Hot fix 1221
    Issue: The Behavior Monitoring module may come in conflict with certain remotely-launched applications.
    Solution: This hot fix updates the Behavior Monitoring driver module to prevent any conflicts with other applications.
     
  • Hot fix 1222
    Issue: The OfficeScan VDI Pre-Scan Template Generation Tool cannot generate the pre-scan template by using command line.
    Note: The issue has only occurred on non-English editions of OfficeScan.
    Solution: This hot fix updates the tools to resolve the issue.
     
  • Hot fix 1225
    Issue: The OfficeScan 10.6 server console displays the status of cluster nodes running on the OfficeScan 10.6 client as "Offline".
    Solution: This hot fix enhances the mutex releasing procedure to resolve this issue.
     
  • Hot fix 1226
    Issue: To use OfficeScan 10.6 and its VDI feature for anti-virus security in virtual machines running both Microsoft(TM) Windows(TM) and VMware View, users can configure the VMWare vCenter Server setting through the Plug-in Manager > Trend Micro Virtual Desktop Support > Virtual Desktop Infrastructure Settings page. However, on virtual computers that do not use the default port 443, only the vCenter IP, user name, password, and proxy can be configured and not the vCenter and OfficeScan VDI feature.
    Solution: This hot fix allows users to configure the connection port and SSL port and to set any unused port number for connecting to the vCenter and OfficeScan VDI feature.
     
  • Hot fix 1227.1
    Issue: This hot fix allows OfficeScan to automatically remove the following third-party antivirus products: McAfee VirusScan Enterprise 8.8.00000 and McAfee Agent 4.5.0.1810.
    Solution: After applying this hot fix, the above third-party antivirus products can be automatically uninstalled before OfficeScan client installation starts:
     
  • Hot fix 1228
    Issue: On 32-bit server platforms, the OfficeScan client cannot successfully update the Unauthorized Change Prevention Service module when it is disabled on the server console and the spyware license is not activated on the server. This occurs because when an OfficeScan client updates the module, it downloads the update files to a temporary folder first. However, since there is no function for copying update files from the temporary folder to the OfficeScan client installation folder, the update function terminates.
    Solution: This hot fix resolves this issue by adding a copy function for the Unauthorized Change Prevention Service module update procedure.
     
  • Hot fix 1229
    Issue: After users uninstall the OfficeScan client program, the client's "PccntUpd.exe" remains installed in the computer's service.
    Solution: This hot fix ensures that the "PccntUpd" service is uninstalled promptly when users uninstall the OfficeScan client program.
     
  • Hot fix 1233
    Issue: When users reset the WTP settings and Trend Micro Data Loss Prevention(TM) configuration to the corresponding default values, OfficeScan executes a command to set these directly. This can cause performance issues because SAF files are rapidly generated in the root directory during domain sorting.
    Solution: This hot fix updates the files for the OfficeScan Command Handler module to prevent performance issues while OfficeScan restores the default WTP settings and Data Loss Prevention configuration.
     
  • Hot fix 1234
    Issue: The timestamp of the "js-common.js" file is updated each time when a user executes the "SvrSvcSetup.exe -enableIPv6" commands. However, this prevents users from applying the "js-common.js" file from certain hot fixes to the server when the timestamp of the file from the hot fix is older than the one on the server.
    Solution: This hot fix resolves this issue by ensuring that the timestamp of the "js-common.js" file does not change after users run the "SvrSvcSetup.exe -enableIPv6" command.
     
  • Hot fix 1236.1
    Issue: This hot fix allows OfficeScan to automatically remove the following third-party antivirus products: Symantec Endpoint Protection 11.0.7101.1056
    Solution: After applying this hot fix, the above third-party antivirus products can be automatically uninstalled before OfficeScan client installation starts.
     
  • Hot fix 1251
    Issue: Some malicious applications may be able to change the OfficeScan client services Windows(TM) application startup type to "Disabled" which leaves your computer unprotected.
    Solution: This hot fix updates the OfficeScan client program files to prevent such malicious programs from disabling OfficeScan client services.
     
  • Hot fix 1252
    Issue: An unload password is required to unload an OfficeScan client. However, a vulnerability may allow malicious programs to retrieve a particular client's unload password or bypass the password authentication process.
    Solution: This hot fix updates the OfficeScan programs to resolve the vulnerability issue and prevent malicious programs from retrieving a client's unload password or bypassing the password authentication process. You can get the installer of Service Pack 1 here.
Premium
Internal
Rating:
Category:
Troubleshoot; Install; Upgrade; Update
Solution Id:
1060892
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