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“Anti-Malware protection is absent or out of date, Anti-Malware Engine Offline” appears after installing the Deep Security Agent (DSA)

    • Updated:
    • 1 Feb 2016
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Deep Security as a Service 2.0
    • Platform:
    • Windows 7 32-bit
Summary

The following errors appear after installing and activating the DSA:

deep security agent status

Warnings/Errors:

Component Update Failure
Anti-Malware protection is absent or out of date
Anti-Malware Engine Offline

Anti-Malware:

Anti-Malware protection is absent or out of date, Anti-Malware Engine Offline

The setupapi.app.log file shows the following entries:
>>> [SetupInstallFromInfSection - DefaultUninstall]
>>> Section start 2012/05/01 14:04:25.445
cmd: "c:\Program Files\Trend Micro\Client Server Security Agent\tdiins.exe" -u "c:\Program Files\Trend Micro\Client Server Security Agent\TmTdi.inf" SOFTWARE\TrendMicro\NSC\TmProxy InfNameForTdi
<<< Section end 2012/05/01 14:04:25.445
<<< [Exit status: SUCCESS]

!!! dvi: Delete Services: Failed to stop service 'tmtdi'.
!!! dvi: Error 1052: The requested control is not valid for this service.
Details
Public
This issue occurs because the remnants of the previous Client/Server Security Agent installed on your machine is preventing the DSA’s tmtdi driver from being installed.
To resolve the issue:
  1. Manually uninstall the Security Server and Client/Server Security Agent.
  2. If your machine previously had OfficeScan 10/10.5/10.6 clients, refer to the manual uninstallation steps in this KB article: Uninstalling OfficeScan 10/10.5/10.6 clients.
  3. Reinstall your Deep Security Agent.
  4. Reactivate the DSA from the Deep Security Manager.
Premium
Internal
Rating:
Category:
Deploy; Install; Uninstall
Solution Id:
1060893
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