Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"There was a failure performing an update...IAU_STATUS_FILE_EXISTS" appears during component update of Deep Security Virtual Appliance (DSVA) 8.0 SP1

    • Updated:
    • 1 Feb 2016
    • Product/Version:
    • Deep Security 8.0
    • Platform:
    • Linux - Red Hat RHEL 5 64-bit
    • Windows 2003 Enterprise
Summary

When updating DSVA 8.0 SP1, you get the following error:

There was a failure performing a component update. Check the Agent/Appliance Events for the cause.
Agent/Appliance Event(s):
Time: July 30, 2012 08:23:24
Level: Error
Event ID: 9102
Event: Component Update Failure
Description: A failure occurred during a Component Update.
Error Code: -1073676282
Error Message: IAU_STATUS_NETWORK_HTTPS_FAILURE
https://SRV042.Wonen.lan:4122/ IAU_STATUS_FILE_EXISTS

Update failed: File exists.

Details
Public

This error happens when the component is already up-to-date, but the product.xml file of the DSVA is not.

It occurs because the iAU no longer deletes everything in the destination directory, such as rm/var/opt/ds_agent/lib/resource/c3t536871936/129700/*, if the file already exists. The past versions of iAU used to delete these before retrying the update.

To resolve the issue, download the DSVA SP1 patch. This will restore the previous behavior of the iAU so the update can be completed.

Premium
Internal
Rating:
Category:
Update
Solution Id:
1060961
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles