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"Could not load file or assembly 'ABCpdf'… Access is denied” error in Control Manager (TMCM) 6.0

    • Updated:
    • 27 Jul 2016
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2003 Server R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary

When opening the Control Manager (TMCM) 6.0 console the following error message appears:

Server Error in '/WebApp' Application

Details
Public

This is because a Windows account unlisted in the built-in Administrators group was used to connect with the SQL database when the TMCM server was installed.

Trend Micro Control Manager and Trend Micro Management Infrastructure services used that account in starting the TMCM console, causing the error.

To resolve this issue:

  1. Add the account used by the Trend Micro Control Manager service to the built-in Administrators group of your TMCM machine.
  2. Restart the Trend Micro Control Manager and Trend Micro Management Infrastructure services.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1061044
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