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"Removal or modification of this application is prohibited by its security settings" appears when upgrading Deep Security Relay

    • Updated:
    • 22 Mar 2018
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 9.5
    • Deep Security 9.6
    • Deep Security as a Service 2.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary

The upgrade of the Deep Security Relay (DSR) fails with the following error message:

Removal or modification of this application is prohibited by its security settings.

deep security relay setup error during upgrade

Details
Public

The issue occurs because the agent self-protection feature is enabled. To resolve the issue, disable agent self-protection for the Deep Security Relay you intend to upgrade. Make sure that you only disable it on the host level, because doing it globally will pose a security risk.

 
The issue happens when running the upgrade from the agent side. If the Deep Security Relay upgrade is performed from the Deep Security Manager console, there is no need to modify the self-protection settings.

To disable agent self-protection on the host level:

  1. Log in to the Deep Security management console.
  2. Go to Computers and click the machine details, then click Settings > System Settings > Computer.
  3. Under Agent Self Protection, do either of the following:
    • Set a password for local override.
    • Untick the option Prevent local end-users from uninstalling, stopping, or otherwise modifying the Agent, or set it to No.

If the Deep Security Agent (DSA) is not connected or is configured with agent-initiated communication, reset the agent configuration, including the agent self-protection feature.

To reset the DSA, run the command C:\Program Files\Trend Micro\Deep Security Agent> dsa_control –r

Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1061112
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