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Downloading Data Loss Prevention (DLP) plug-in without Internet connection in Apex One

    • Updated:
    • 19 May 2021
    • Product/Version:
    • Apex One All
    • OfficeScan XG
    • Platform:
Summary

Data Loss Prevention (DLP) is an OfficeScan/Apex One plug-in service that prevents data loss. It detects and prevents users that are sending sensitive or valuable data outside the corporate network.

This article discusses how you can download this plug-in even when the server does not have an active Internet connection. 

Details
Public

To manually download the plug-in:

  1. Please check the following registry key first:

    [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\OfficeScan\service\Aos\OSCE_ADDON_PLM\1_1_2.5.2040]
    "Status"="7"

     

    If Status is not 7, then reinstall Plug-In Manager (PLM):

    1. Uninstall PLM:
      1. In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall{5DB0ECA1-4C56-488B-9BF1-FB300D9E1F54}, find key SystemComponent and then edit its value to "0".
      2. Uninstall OfficeScan Plug-in Manager in Control Panel\All Control Panel Items\Programs and Features.
    2. Install PLM.

      The PLM installer is located at PCCSRV\Admin\Utility\PLM\ on OSCE server and the file name is PLMSetup.exe. Double-click this installer.

    3. Reboot the machine.
    4. Make sure PLM was installed successfully by checking Logs > Server update.
  2. Download the following DLP files in Apex One:

    If you don't have PLM, please download the following:

  3. Create a sharing folder (e.g. LocalAU) for Local AU and put the downloaded files in that directory:

    For example:

    \\HOSTNAME\LocalAU\server.ini
    \\HOSTNAME\LocalAU\product\osce12\enu\AddonSvcDLP.zip
    \\HOSTNAME\LocalAU\productosce12\enu\DLPPatchAgent.zip

  4. Revise the server.ini in the Download folder as follows in order to comment out the [Server] settings:

    From:

    [Server]
    AvailableServer=1
    Server.1=http://osce14-p.activeupdate.trendmicro.com/activeupdate/

    To:

    [Server]
    ;AvailableServer=1
    ;Server.1=http://osce14-p.activeupdate.trendmicro.com/activeupdate/
    ;AltServer=http://osce14-p.activeupdate.trendmicro.com/activeupdate/

  5. Change the Update Source to the newly created local one:

    Management Console > [Updates] > [Server] > [Update Source] > Check Intranet and set UNC path to the above sharing folder (e.g. \\HOSTNAME\LocalAU)

  6. Restart PLM.
     
    This triggers the update of the PLM component list.
  7. Log in via web_console and then move to [PLM].
  8. Click the download button of DLP.
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Solution Id:
1061148
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