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Installation fails during the system requirements check when installing ScanMail for Exchange (SMEX)

    • Updated:
    • 28 May 2013
    • Product/Version:
    • ScanMail for Exchange 10.0
    • ScanMail for Exchange 10.2
    • ScanMail for Exchange 11.0
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
The SMEX installation process is interrupted at the “Target Server System Requirements Checking” stage. The issue occurs even if the customer has verified that:
  • the server meets the minimum requirements
  • all the needed third-party software are installed
  • the user account control (UAC) has been disabled
The following error message appears and the setup does not provide any further information. 
target server system requirements checking
Details
Public
The error happens because the user account used to run the setup does not have enough permissions to modify and update the settings in the server, Exchange, and the Active Directory.
To resolve this problem:
  1. Make sure the user running the setup is a member of the local Administrators group.
  2. Check if the user has Exchange Organization rights using the following cmdlet:
    Get-ExchangeAdministrator –Identity domain_name\username
    The output should be similar to this:
    Identity                                Scope              Role
    --------                                 -----                   ----
    domain_name\username Organization wide OrgAdmin
    Consult the Exchange Administrator and/or Domain Administrator if the required user rights are not met.
Premium
Internal
Rating:
Category:
Deploy; Install; Upgrade
Solution Id:
1061195
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