Installation fails during the system requirements check when installing ScanMail for Exchange (SMEX)

- Updated:
- 30 Dec 2019
- Product/Version:
- ScanMail for Exchange 10.0
- ScanMail for Exchange 10.2
- ScanMail for Exchange 11.0
- Platform:
- Windows 2008 Enterprise
- Windows 2008 Standard

Summary

The SMEX installation process is interrupted at the “Target Server System Requirements Checking” stage. The issue occurs even if the customer has verified that:

the server meets the minimum requirements
all the needed third-party software are installed
the user account control (UAC) has been disabled

The following error message appears and the setup does not provide any further information.

target server system requirements checking

Details

The error happens because the user account used to run the setup does not have enough permissions to modify and update the settings in the server, Exchange, and the Active Directory.

To resolve this problem:

Make sure the user running the setup is a member of the local Administrators group.
Check if the user has Exchange Organization rights using the following cmdlet:
Get-ExchangeAdministrator –Identity domain_name\username

The output should be similar to this:

Identity Scope Role
-------- ----- ----
domain_name\username Organization wide OrgAdmin

Consult the Exchange Administrator and/or Domain Administrator if the required user rights are not met.

Rating:

Category:

Deploy; Install; Upgrade

Solution Id:

1061195

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