Cannot uninstall the Hosted Mobile Security (HMS) app on an Android device

- Updated:
- 24 Nov 2016
- Product/Version:
- Hosted Mobile Security 1.0
- Platform:
- Android 2.3 Gingerbread
- Android 3.x Honeycomb
- Android 4.0 Ice Cream Sandwhich
- Android 4.1 Jellybean

Summary

A user may not be able to remove the HMS app from his Android device because the device is managed as a remote device administrator.

Details

To resolve the issue:

Open Settings.
Go to Location and Security.
Go to Device Administration > Device Administrators. From the list, look for the entry "HMS administrator" and uncheck the box beside it.
Deactivate the account.
Go to Applications > Manage Applications > Hosted Mobile Security and then uninstall the application.

Rating:

Category:

Uninstall

Solution Id:

1061205

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