Cannot uninstall the Hosted Mobile Security (HMS) app on an Android device

- Updated:
- 16 May 2014
- Product/Version:
- Hosted Mobile Security 1.0
- Platform:
- Android 2.3 Gingerbread
- Android 3.x Honeycomb
- Android 4.0 Ice Cream Sandwhich
- Android 4.1 Jellybean

Summary

A user may not be able to remove the HMS app from his Android device because the device is managed as a remote device administrator.

Details

To resolve the issue:

Open Settings.
Go to Location and Security.
Go to Device Administration > Device Administrators. From the list, look for the entry "HMS administrator" and uncheck the box beside it.
Deactivate the account.
Go to Applications > Manage Applications > Hosted Mobile Security and then uninstall the application.

Rating:

Category:

Uninstall

Solution Id:

1061205

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.