Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Ensuring High Availability (HA) servers are successfully installed in SafeSync for Enterprise (SSFE)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Safesync For Enterprise
    • Platform:
    • Macintosh Leopard
    • Macintosh Mountain Lion
    • Macintosh Snow Leopard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 7 Home Premium 32-bit
    • Windows 7 Home Premium 64-bit
    • Windows 7 Starter 64-bit
    • Windows 7 Ultimate 32-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

This article shows you how to identify the items that you should check to verify that High Availability is working properly after installing the primary and secondary SSFE servers.

Details
Public

To verify that High Availability servers are installed and working properly:

  1. Confirm that all SSFE related services are running. Refer to the knowledge base article: Verifying if the SafeSync for Enterprise (SSFE) server is successfully installed for more information.
  2. Check the System Status from the SafeSync management console.
    1. Log in to the SSFE management console via a browser and using the address: https://SSFE-Server-IP:3443/.

      Default username: administrator
      Default password: safesync

    2. Go to the Dashboard > System Status tab.
    3. Verify that there are no System Status alerts.

      System status alerts

      Click image to enlarge.

  3. Test the system by uploading a file.
    1. Open the SSFE web console using the following address: https://www.example.com/.
       
      The actual address may vary according to your SSFE server and DNS settings.
    2. Log in to the SSFE web console using the default account credentials.
       
      You may get the default account credentials from your SSFE Administrator's Guide.
    3. Click the Upload File button to upload files to SSFE.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1061248
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles