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“Unknown Device” error message appears after clicking the device enrollment link in Hosted Mobile Service (HMS)

    • Updated:
    • 20 May 2014
    • Product/Version:
    • Hosted Mobile Security 1.0
    • Platform:
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwhich
    • Android 4.1 Jellybean
    • iOS 4.0+
    • iOS 5.0+
Summary
Know what to do when you encounter the following error message after clicking the link/URL in your invitation email:
Unknown Device
Device enrollment does not currently support desktop computers (Windows PC or Mac).
If this device is a mobile device, please select the appropriate device type to continue enrollment.
  • Android
  • iOS
Details
Public
The error happens because Hosted Mobile Security is unable to determine the operating system of the device from where the enrollment URL or link was opened.
To resolve this issue, you must open the enrollment URL from a supported device.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1061274
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