Troubleshooting the Android Server/Agent communication in Worry-Free Business Security Services (WFBS-SVC)

- Updated:
- 25 Jan 2018
- Product/Version:
- Worry Free Services for Dell
- Worry-Free Business Security Services 5.7
- Worry-Free Business Security Services 6.1
- Worry-Free Business Security Services 6.2
- Worry-Free Business Security Services 6.3
- Worry-Free Business Security Services 6.3
- Worry-Free Business Security Services for Dell 5.6
- Platform:
- Android 2.2 Froyo
- Android 2.3 Gingerbread
- Android 3.x Honeycomb
- Android 4.0 Ice Cream Sandwhich
- Android 4.1 Jellybean

Summary

Learn how to troubleshoot the communication between the Android Server and the Agent to ensure that your Android device is able to communicate with WFBS-SVC.

Details

This solution is applicable to TMMS 7 only.

Configure the network firewall setting to ensure that WFBS-SVC can communicate with Android devices.
Test Google Cloud Messaging (GCM).
1. Go to Google Play and search for GCM.
2. Download and install GCM on your Android device.
3. Tap Test GCM - Ping.
4. Type Test on the Write a message field and tap Send.
  
  If GCM is working on the device, it will return the string the user entered.