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Troubleshooting the Android Server/Agent communication in Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 18 Nov 2014
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services for Dell 5.6
    • Platform:
    • Android 2.2 Froyo
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwhich
    • Android 4.1 Jellybean
Summary
Learn how to troubleshoot the communication between the Android Server and the Agent to ensure that your Android device is able to communicate with WFBS-SVC.
Details
Public
Note: This solution is applicable to TMMS 7 only.
  1. Configure the network firewall setting to ensure that WFBS-SVC can communicate with Android devices.
  2. Test Google Cloud Messaging (GCM).
    1. Go to Google Play and search for GCM.
      search for GCM
    2. Download and install GCM on your Android device.
      install gcm
    3. Tap Test GCM - Ping.test gcm
    4. Type Test on the Write a message field and tap Send.
      test gcm

      If GCM is working on the device, it will return the string the user entered.
      gcm working
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1061276
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