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Newly-added domain in the Approved IP List of InterScan Messaging Security appears disabled after a few seconds

    • Updated:
    • 21 Oct 2015
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Linux
    • InterScan Messaging Security Suite 7.1 Windows
    • InterScan Messaging Security Suite 7.5 Windows
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - SuSE 10
    • N/A N/A
    • Windows 2003 Enterprise
    • Windows 2008 Standard
Summary

A domain appears enabled after being added to the Approved List under the IP Filtering section of the management console. However, after a few seconds, its status turns to disabled and the IP Addresses column shows “N/A”.

domain in Approved IP List disabled

This occurs in InterScan Messaging Security Suite (IMSS) or InterScan Messaging Security Virtual Appliance (IMSVA).

Details
Public

This occurs because IMSS/IMSVA could not resolve the domain's MX records.

To fix the issue, do either of the following:

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1061278
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