Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Upgrading lower versions of Worry-Free Business Security (WFBS) to WFBS 8.0

    • Updated:
    • 30 Jan 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Platform:
    • Windows 2011 Small Business Server Standard
    • Windows 8 32-bit
Summary

Learn how to upgrade lower version of Worry-Free Business Security (WFBS) to WFBS 8.0.

Details
Public
Previous Version Upgrades

WFBS 8.0 supports upgrades from any of the following WFBS or WFBS Advanced versions:

  • 7.x (7.0 and 7SP1)
  • 6.x (6,0, SP1, SP2, and SP3)

This product version does not support upgrades from any of the following:

  • WFBS or WFBS-Advanced 5.x
  • All upgrades that supported Windows 2000
  • Client/Server Messaging Security 3.6 (except for Japanese version)
  • Client/Server/Messaging Security 3.5
  • Client/Server/Messaging Security 3.0
  • Client/Server Security 3.0
  • Client/Server Suite 2.0
  • Client/Server/Messaging Suite 2.0
  • OfficeScan or ScanMail for Microsoft Exchange
  • One language to another

Depending on network bandwidth and the number of agents the Security Server manages, you can stagger the agent upgrade in groups or upgrade all agents immediately after the server upgrades.

Obtain the installation package for this product version and then run Setup.exe on the Security Server computer. When Setup detects that an existing Security Server exists on the computer, it prompts you to upgrade, as shown in the following image: Setup detected an existing Security Server

Follow the on-screen instructions to upgrade the Security Server.

On one of the installation screens, choose from the following Security Agent upgrade options:
Choose an option for the Security Agent upgrade

Security Agent Upgrade OptionDetails
Automatically upgrade all Security
Agents in your network
If you have a small number of Security Agents, allow all agents
to upgrade immediately after the Security Server upgrades. All
agents will upgrade, even if the option Disable Security Agent/
program upgrade and hot fix deployment is enabled on the
web console, in Security Settings >{Group} > Configure >
Client Privileges.
Note: The option Disable Security Agent/program upgrade and
hot fix deployment only prevents build upgrades
(for example, from the Beta build to the release build) but not
version upgrades. If currently enabled, this option will
automatically be disabled after the upgrade. Re-enable it as required.
Allow clients to delay upgrading
their Security Agent for a maximum
period of __ hours
Select this option when upgrading a large number of Security
Agents. Specify the maximum number of hours (2, 4, 8, 12, or
24 hours) to delay the upgrade. After the Security Server upgrades,
it sends upgrade notifications to all Security Agents.Users see a
popup message on their computers, prompting them to upgrade.
A software upgrade is available.
  • If users click Upgrade Now, the upgrade starts immediately.
  • If users do nothing, the upgrade automatically starts
    5 minutes after the message displays.
  • If users click Remind Me Later, the Security Agent displays the
    popup message every 30 minutes until the upgrade has been started,
    either by the user or automatically (if users do nothing or
    after the maximum number of hours you specified has elapsed).
    The maximum number of hours takes effect when the popup message
    first displayed and is not reset each time the user delays the
    upgrade or if the client computer was shut down or restarted.
Agents that are pending upgrade still receive component updates
(such as the pattern files) to keep their protection up-to-date.
Upgrade Results
  • Online Security Agents upgrade immediately or after a number of hours, depending on the upgrade option you selected.
  • Online Messaging Security Agents upgrade immediately.
  • Offline agents upgrade when they become online.
  • For offline Messaging Security Agents, check the connection status with the Security Server.
  • For offline Security Agents, instruct users to connect to the network so that the agent can become online. For Security Agents that are offline for an extended period of time, instruct users to uninstall the agent from the client and then use a suitable agent installation method (such as Client Packager) discussed in the Administrator’s Guide to install the agent.
 
All previous agent settings, except Update Agent privileges, will be retained after upgrading to this version. This means that Update Agents will revert to being Security Agents after the upgrade. Reassign them as Update Agents from the management console. Refer to Setting up an Update Agent in Worry-Free Business Security (WFBS) for details.

Perform a fresh installation of the Security Server and then move agents (Security Agents and Messaging Security Agents) to this server. When you move the agents, they automatically upgrade to version 8.0.

Part 1: Perform a Fresh Installation of Security Server 8.0
  1. Perform a fresh installation of the Security Server on a computer. For details, see Installing the Security Server on page 2-12.
  2. Record the following Security Server 8.0 information. Specify this information on the Security Server 6.x or 7.x when moving agents.
    • Host name or IP address
    • Server listening port
    The host name and listening port are found on the Security Server’s Security Settings screen, above the Tasks panel.
Part 2: Upgrade Agents
  1. On the Security Server 6.x, or 7.x web console, navigate to Security Settings.
  2. To move Security Agents, select a group and then select the agents. To move a Messaging Security Agent, select it.
     
    To select multiple, adjacent Security Agents, click the first agent in the range, hold down the SHIFT key, and then click the last agent in the range. To select a range of non-contiguous agents, click the first agent in the range, hold down the CTRL key, and then click the agents you want to select.
  3. Click Move. A new screen appears.
  4. Type the host name and listening port of the Security Server 8.0 to which agents will move.
  5. Click Move.
Upgrade Results
  • Online agents start to move and upgrade. After upgrading:Upgrading the Security Server and Agents 3-11
    • Security Agents will be grouped under the Desktops (default) or Servers (default) group in the Security Server 8.0, depending on the operating system of the client. The agent inherits the settings of its new group.
    • A Messaging Security Agent will be its own group in the Security Server 8.0 and will retain its settings.
  • Offline agents upgrade when they become online.
    • For offline Messaging Security Agents, check the connection status with the Security Server.
    • For offline Security Agents, instruct users to connect to the network so that the agent can become online. For Security Agents that are offline for an extended period of time, instruct users to uninstall the agent from the client and then use a suitable agent installation method (such as Client Packager) discussed in the Administrator’s Guide to install the agent.
Full Version or the Advanced Edition Upgrade

Use the Product License screen on the web console to:

  • Upgrade from the Evalution to the Full version of the product
  • Upgrade from the Standard to the Advanced Edition of the product

Evaluation and Full Versions

When your evaluation version is about to expire, a notification message displays on the Live Status screen on the web console. You can upgrade from an evaluation version to the fully licensed version using the Web Console. Your configuration settings will be saved. When you purchase a fully licensed version, you will receive a Registration Key or an Activation Code.

Standard and Advanced Editions

Trend Micro offers two similar products to protect your clients and network: WorryFree Business Security Standard and Worry-Free Business Security Advanced.

Product VersionWorry-Free Business
Security Standard
Worry-Free Business
Security Advanced
Client-side solutionYesYes
Server-side solutionYesYes
Microsoft Exchange Server
solution
NoYes

You can upgrade from Worry-Free Business Security to Worry-Free Business Security Advanced by obtaining an Activation Code from Trend Micro.

To upgrade to the Full Version or the Advanced Edition:

  1. On the web console, navigate to Preferences > Product License.
  2. If you have an Activation Code, click Enter a new code, type it in the New Activation Code field, and click Activate.
    If you do not have an Activation Code, go to the Trend Micro website at http://olr.trendmicro.com to register online and obtain your Activation Code.
Premium
Internal
Rating:
Category:
Upgrade
Solution Id:
1061317
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.