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“Check Status Failed” and “Read timed out” appears when activating the Deep Security Agent / Virtual Appliance

    • Updated:
    • 22 Oct 2015
    • Product/Version:
    • Deep Security 8.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
Summary

The following warning appears on the Deep Security Manager (DSM) console during agent/appliance activation:

Check Status Failed (Protocol error) Offline

Description
An error occurred in the Deep Security Manager to Deep Security Agent/Appliance protocol: SocketTimeoutException: Read timed out.

Details
Public

When the root partition on the Deep Security Virtual Appliance (DSVA) is full, issues can occur when activating new virtual machines created on the ESXi host. To resolve the issue, do the following:

A. If running DSVA 8.0 SP1 Patch 1 (build 1770) or earlier, apply DSVA hotfix build 1783.

 
If DSVA build greater than 1783 is installed, don't apply the hot fix. Contact Trend Micro Technical Support about your issue.
  1. Delete old /var/log/syslog.# and /var/log/messages.#
  2. Contact Trend Micro Technical Support to request a copy of DSVA hotfix build 1783.

B. Configure an Insufficient Disk Space alert.

This configuration will trigger an email notification before the DSVA completely loses disk space. However, it can only delete DPI, firewall, and agent/appliance event logs. The system logs in ../var/log/messages and ../var/log/syslog need to be removed manually.

To configure the alert:

  1. On the dashboard of the DSM console, click Alerts > Configure Alerts.
  2. Look for the Insufficient Disk Space alert and turn it on.
  3. Select the following checkboxes:
    • Send Email to notify when this alert is raised
    • Send Email to notify when condition for this alert changes (such as # of items)
  4. Set the administrator to receive the alert.
    1. Go to System > Users.
    2. Select the user and then click Properties.
    3. Go to the Contact Information tab.
    4. Select the Receive Alerts checkbox.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Migrate; Register
Solution Id:
1061336
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