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Updating the ActiveX control component of Worry-Free Business Security (WFBS)

    • Updated:
    • 22 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 7 64-bit
Summary

Update the ActiveX control component of WFBS, AtxConsole.ocx, to resolve issues such as the following:

  • Cannot access the web console
  • Cannot run web installation due to incorrect ActiveX control settings
Details
Public

To resolve the issue, do any of the following:

For Internet Explorer Version 6

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options.
  3. Click the General tab.
  4. Under Temporary Internet Files, click the Settings tab.
  5. Click the View Objects tab.
  6. On the Downloaded Program Files window, right-click each program file, and then select Properties.
  7. For each program file that shows "Trend Micro" in the Company field, right-click the file and select Remove.
  8. Delete cookies and temporary Internet files.
  9. Log on to the WFBS console.

For Internet Explorer Version 7

  1. Open Internet Explorer.
  2. Go to Tools > Manage Add-ons > Enable or Disable Add-ons.
  3. Under Manage Add-ons, choose Downloaded ActiveX Controls from the Show: drop-down box.
    x64-bits: Downloaded ActiveX Controls (32-bits)
  4. For each row that shows "Trend Micro, Inc." in the Publisher field, select Disable/Delete.
  5. Delete cookies and temporary Internet files.
  6. Log on to the WFBS console.

For Internet Explorer Version 8

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options.
  3. Click the General tab.
  4. Under Browsing history, click the Settings tab.
  5. Click the View Objects tab.
  6. On the Downloaded Program Files window, right-click each program file, and then select Properties.
  7. For each program file that shows "Trend Micro, Inc." in the Digital Signatures tab, right-click the file and select Delete.
     
    Before deleting a file, close all IE applications.
  8. Log on to the WFBS console.

For Internet Explorer Version 9

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options.
  3. Click the General tab.
  4. Under Browsing history, click the Delete tab.
  5. Delete ActiveX Filtering and Tracking Protection data.
  6. Log on to the WFBS console.
  1. Open a command prompt, and then go to %Security Server%\Web_SMB\Web_console\HTML\root.
    The following are the default paths:
    • For 32-bit: C:\Program Files\Trend Micro\Security Server\PCCSRV\Web_SMB\Web_console\HTML\root
    • For 64-bit: C:\Program Files(x86)\Trend Micro\Security Server\PCCSRV\Web_SMB\Web_console\HTML\root
  2. Type “regsvr32 /u AtxConsole.ocx”, and then press ENTER. This unregisters AtxConsole.ocx.
  3. Log on to the WFBS console.

If the issue persists, restart the machine, and then log on again.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1061344
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