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Known Issues in SafeSync for Enterprise 2.0

    • Updated:
    • 18 Feb 2015
    • Product/Version:
    • SafeSync for Enterprise 2.0
    • Platform:
    • Macintosh Leopard
    • Macintosh Mountain Lion
    • Macintosh Snow Leopard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 7 Home Premium 64-bit
    • Windows 7 Starter 64-bit
    • Windows 7 Ultimate 32-bit
Summary
Get information about the known issues in Trend Micro SafeSync 2.0.
Details
Public

Below are the known issues in SafeSync for Enterprise 2.0:

Management Console

  • The diagram scale on the Dashboard may not display properly if there is no enough data to show.
  • When the system runs under the HA architecture, the CPU, disk, and memory usage only show information from the second device.
  • When 3 or more plans are selected in Google Chrome and FireFox, the plans cannot be deleted.
  • Usage information on bar chats does not include file data from backup versions. Users cannot determine the correct amount of available disk space.
  • If users specify incorrect DNS server information, the system performance will degrade.
  • Deleting over 2000 users from the Active Directory (AD) server at a time can take more than one hour or may suddenly stop the console.
  • If an AD account does not contain the First Name, Last Name, or Email attributes, the AD synchronization process cannot complete.

Outlook Extension

  • When selecting files from SafeSync, a folder containing no files or sub-folders would appear expandable. After end-users click on the folder, the folder then displays correctly.
  • When end-users try to download a new MSI package using self-upgrade, the download progress may suspend and unable to complete.

Web Service Portal

  • Files cannot be uploaded via HTML5 in Internet Explorer 9.
  • When there is a large number of deleted users in the administrator's root folder, the data of these users appear very slowly in the browser.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1061354
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