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"Installation unsuccessful. The installer could not copy the required files” appears when installing the Security Agent (SA)

    • Updated:
    • 28 Aug 2013
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 7 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary
The following error message shows when installing the Security Agent:
Installation Unsuccessful: Error Code 331,0xe012000d
Installation Unsuccessful
Installation Unsuccessful. The installer could not copy the required files.
Please restart the system and try reinstalling the Agent.
Reference: Error Code 331,0xe012000d
After clicking Restart Now, the same issue and error message occur.
Details
Public
The existing remnants of the previous installation on the machine caused the issue. To resolve this:
Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  1. Open a command prompt.
  2. Type "regedit", and then click OK. The Registry Editor opens.
  3. Go to the following registry hive:
    HKey_Local_Machine\Software\Microsoft\WINDOWS\CurrentVersion\
  4. Create a Run key.
    1. Right-click the CurrentVersion.
    2. Select New, and then select Key.
    3. Type "Run" as the name of the new key, and then press ENTER.
  5. Close the Registry Editor.
  6. Run the Uninstall.bat from the SAUninstaller to remove remnants of the previous installation.
  7. Restart the computer.
  8. Reinstall the Security Agent.
Premium
Internal
Rating:
Category:
Deploy; Install
Solution Id:
1061391
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