Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Inconsistencies between Active Directory export, Outside Server Management report & client export reports

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2008 Enterprise
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

You are unable to get any result or output recently and there are inconsistencies between the Active Directory (AD) export and the Outside Server Management (OSM) report and client export.

Machines that are visible in the active directory are not appearing in the OSM report.

Details
Public

Below are some of the reasons as to why certain machines does not appear in the OSM:

  • The machine is not part of the IP range specified in the advanced page of Outside Server Management.
  • The machine has a running OSCE client.
  • The machine is disabled from the Active Directory.
  • The machine is not part of the Active Directory.
  • It is possible that the AD tree has changed, so the tree structure kept in the OSCE DB doesn't reflect the latest structure on AD. AD sync is a must before doing query from Outside Server Management.
     
    Important: For OSCE 10.5, make sure to install hotfix build 1962 or higher.
  • The machine is unable to connect to port 135.

To troubleshoot further, use either the ADSI or the ActiveDirecotryDumperv2.zip to investigate the issue.

To use the ActiveDirectoryDumper:

  1. Extract the file using the password “novirus”.
  2. Run the tool to get the AD infrastructure.

For further troubleshooting, send the output to Trend Micro Technical Support along with the ofcdebug.log while generating a list of the machines using the OSCE that has the issue. Ofcdebug is available through the CDT tool as well.

 
By design, Outside Server Management does not show clients which are managed by the OfficeScan itself.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1095063
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.