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Upgrade considerations for OfficeScan (OSCE) servers and clients/agents

    • Updated:
    • 26 Sep 2017
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

You have to consider the following when upgrading your OfficeScan (OSCE) server and clients:

  • IPv6 Support
  • Unsupported Operating Systems
  • OfficeScan Settings and Configurations
  • Scan Method Deployment During Upgrade
Details
Public

For OfficeScan 11.0

  • The OfficeScan server to be upgraded must be installed on Windows Server 2008 or 2012.
  • The OfficeScan server to be upgraded must be version 10.x.
  • The OfficeScan server to be upgraded is using an IIS web server. Apache web server does not support IPv6 addressing.
  • The OfficeScan server to be upgraded is using IPv6 address and identified by its host name.
  • Verify that the host machine’s IPv6 or IPv4 address can be retrieved using, for example, the "ping" or "nslookup" command.

For OfficeScan XG

  • The OfficeScan server to be upgraded must be installed on Windows Server 2008 or 2012.
  • The OfficeScan server to be upgraded must be version 10.6 SP3 or 11.0.
  • The OfficeScan server to be upgraded is using IPv6 address and identified by its host name.
  • Verify that the host machine's IPv6 or IPv4 address can be retrieved using, for example, the "ping" or "nslookup" command.

Common suggestions

  • If the server will manage IPv4 and IPv6 agents, it must have both IPv4 and IPv6 addresses and must be identified by its host name.
     
    The FQDN can only be specified when performing a local installation of the server. It is not supported on remote installations.
  • If the server will manage only IPv6 agents, the minimum requirement is an IPv6 address. The server can be identified by its host name or IPv6 address.
  • If you are installing the OfficeScan server to a pure IPv6 endpoint, set up a dual-stack proxy server that can convert between IPv4 and IPv6 addresses (such as DeleGate). Position the proxy server between the OfficeScan server and the Internet to allow the server to successfully connect to Trend Micro hosted services, such as the ActiveUpdate server, the Online Registration website, and Smart Protection Network.

OfficeScan no longer supports Windows 95, 98, Me, NT, 2000, or the Itanium architecture platform.

For OfficeScan 11.0

If you plan to upgrade to this version from OfficeScan 10.x and you have OfficeScan 10.x clients/agents that run these operating systems:

  • Do not upgrade all OfficeScan 10.x servers to this OfficeScan version.
  • Designate at least one OfficeScan 10.x server (parent server) to manage agents running unsupported operating systems.
  • Before upgrading the other servers:
    1. Go to Networked Computers > Client Management.
    2. On the agent tree, select the agents that you want to move and then click Manage Client Tree > Move Client.
    3. Specify the parent server’s FQDN/IP address and server listening port under Move selected client(s) to another OfficeScan Server.
    4. Click Move.

For OfficeScan XG

If you plan to upgrade to this version and you have OfficeScan agents that run these operating systems:

  • Do not upgrade all OfficeScan servers to this OfficeScan version.
  • Designate at least one OfficeScan server (parent server) to manage agents running unsupported operating systems.
  • Before upgrading:
    • From OfficeScan 10.6 SP3 servers:
      1. Go to Networked Computers > Client Management.
      2. On the client tree, select the clients that you want to move and then click Manage Client Tree > Move Client.
      3. Specify the parent server’s FQDN/IP address and server listening port under Move selected client(s) to another OfficeScan Server.
      4. Click Move.
    • From OfficeScan 11.0 servers:
      1. Go to Agents > Agent Management.
      2. On the agent tree, select the agents that you want to move and then click Manage Agent Tree > Move Agent.
      3. Specify the parent server's FQDN/IP address and server listening port under Move selected agent(s) to another OfficeScan Server.
      4. Click Move.
 
If you have upgraded the OfficeScan server but did not move unsupported clients, use Client Mover to change the server.

Back up the OfficeScan database and important configuration files before upgrading the OfficeScan server.

To back up and restore the OfficeScan database and configuration files:

  1. Go to Administration > Database Backup. See the Administrator’s Guide or Server Help for these product versions for detailed instructions.
  2. Stop the OfficeScan Master Service from the Microsoft Management Console.
  3. Manually back up the following files and folders found under <Server installation folder>\PCCSRV:
    • ofcscan.ini: Contains global client settings
    • ous.ini: Contains the update source table for antivirus component deployment
    • Private folder: Contains firewall and update source settings
    • Web\tmOPP folder: Contains Outbreak Prevention settings
    • Pccnt\Common\OfcPfw*.dat: Contains firewall settings
    • Download\OfcPfw*.dat: Contains firewall deployment settings
    • Log folder: Contains system events and the connection verification logs
    • Virus folder: Contains quarantined files
    • HTTPDB folder: Contains the OfficeScan database
  4. Upgrade the OfficeScan server.
     
    If there are upgrade issues, copy the backup files from Step 3 to the\PCCSRV folder on the target computer and restart the OfficeScan Master Service.

If you upgrade OfficeScan from an earlier version, you can retain or customize the scan method for each domain depending on the upgrade method chosen. Consider the following:

Upgrading from OfficeScan 10.x/11.0:

OfficeScan support both Smart Scan and Conventional Scan since 10.x. No Scan Method consideration during upgrade.

 
The minimum version to upgrade to OfficeScan XG is 10.6 SP3. See Supported upgrade path to OfficeScan (OSCE) XG for more information.
Premium
Internal
Rating:
Category:
Configure; Upgrade
Solution Id:
1095118
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