Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Troubleshooting Security Server (SS) installation issues in Worry-Free Business Security (WFBS) 8.0

    • Updated:
    • 15 Jun 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Home Server
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2003 Web Server 64-bit
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Premium Add-on
    • Windows 2011 Small Business Server Standard
Summary
Troubleshoot and resolve Security Server installation issues in Worry-Free Business Security (WFBS) 8.0.
Details
Public
To troubleshoot SS installation issues:
  1. Check if the specifications of your machine meet the hardware and software requirements for installing the SS.
  2. Verify if the Downloader was able to download the full package. Look at the MD5 checksum value in the download page and compare it with the WFBS package installer in the Trend Micro Download Center. If they do not match, download another copy of the package.
    MD5 checksum value
    Click image to enlarge.
    If you need help in using the Downloader, refer to the Knowledge Base article: Using the Downloader Tool for Worry-Free Business Security (WFBS)
  3. Check the Proxy settings.
    1. Open Internet Explorer.
    2. Go to Tools > Internet Options. The Internet Properties appears.
    3. Go to the Connections tab and then click LAN settings.
      Checking proxy settings
  4. Make sure the account used in installing the SS is the Administrator Account or Domain Admin Account.
  5. Open the ports needed to install the SS in the firewall or any third-party firewall. This is to allow communication between the server and the client.
  6. Check the services console and ensure that the Security Server service is installed correctly and is started.
    If the service is not installed and you are trying to install it but you receive the "Setup cannot initialize the server" error, manually install the Security Server Master Service:
    1. Open a command prompt.
    2. Go to the ..\Trend Micro\Security Server\PCCSRV directory.
    3. Type "SVRSVCSETUP –INSTALL" and press Enter to run the command.
  7. Follow the best practice in migrating the SS.
If you still encounter issues when installing the SS, send the following logs to Trend Micro Technical Support:
  1. Content of %WINDIR%\Temp\WFBS_Debug folder
  2. Ofcdebug.log
  3. Winmsd of Security Server
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1095134
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.