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"Error in opening installation Log file" appears when installing the Security Agent (SA) on a Windows XP machine

    • Updated:
    • 24 Jul 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows XP Home
    • Windows XP SP2 32-bit
    • Windows XP SP3 32-bit
Summary
You get the following error message when installing the Security Agent (SA) of Worry-Free Business Security (WFBS) on a Windows XP machine.
Error in opening installation Log file
Details
Public
The error happens when:
  • There is no ..\Windows\Temp folder on the system.
  • The XP machine(s) cannot connect to the \\server\ofcscan\download folder to download the package.
  • Users have no privilege in \Windows\Temp folder.
To resolve the issue, create a Temp folder under ..\Windows folder.
If you need technical assistance, contact Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1095137
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