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[HotFix] B2464 - Manual updates take a long time to complete when the Security Agent (SA) is offline

    • Updated:
    • 27 Mar 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Home Server
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2003 Web Server 64-bit
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Premium Add-on
    • Windows 2011 Small Business Server Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 7 Home Premium 32-bit
    • Windows 7 Home Premium 64-bit
    • Windows 7 Starter 32-bit
    • Windows 7 Starter 64-bit
    • Windows 7 Ultimate 32-bit
    • Windows 7 Ultimate 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Storage Server 2003
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows Vista SP1 32-bit / 64-bit
    • Windows Vista SP2 32-bit / 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
    • Windows XP SP2 32-bit
    • Windows XP SP3 32-bit
    • Windows XP Tablet PC
Summary
WFBS 7.0 SP1 Hot fix Build 1437 enables manual updates to run faster when the Security Agent is offline.
Details
Public

To obtain this hot fix:

 
For Premium Support or TAM Services customers, contact your Technical Account Manager directly.
  1. Contact Trend Micro Technical Support via Service Request Form.
  2. Use the following information in the Problem Details section:
    • Title: Hot fix request from Solution ID EN-1095210
    • Problem Category: Update/Rollback Issues
    • Description:Provide a description of your server configuration including the following details:
      • Specify the product build you currently have on your server.
      • Give a description of the symptoms your server is experiencing.

To install this hot fix:

  1. Copy the hot fix executable file to a temporary folder on the Security Server (example: C:\temp).
  2. Double-click the file. All hot fix modules are automatically copied to the correct destination.

    After the time stamps on the server files have changed, the server will automatically notify the Client/Server Security Agents to download the updated files.

     
    This hot fix installation package rolls back the WFBS 7.0 Security Server automatically if it encounters problems during installation.

If the issue still persists:

  1. Generate the appropriate log files on the system experiencing issues. For the instructions, refer to this article: Using the Case Diagnostic Tool (CDT)
  2. Contact Trend Micro Technical Support and provide the log files.
Premium
Internal
Rating:
Category:
Update
Solution Id:
1095210
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