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Enabling the WRS log and debugging in Windows machines running with Apex One agent

    • Updated:
    • 17 Sep 2021
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
Summary

In Windows 8 or Windows Server 2012 running OfficeScan, the tmproxy (Web Reputation) module has been redesigned such that it would no longer use the legacy driver and process. This article shows the steps in enabling the Web Reputation log and debugging.

Details
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Do the following:

  1. Open Windows explorer and make sure that the C:\temp folder is present.
    If not, you have to create one.
  2. Go to ..\Trend Micro\Security Agent\.
  3. Edit the TmOsprey.ini file.

    –[InteractiveSession]
    Set Enable to 1 (the default is Enable=0)
    –[ServiceSession]
    Set Enable to 1 (the default is Enable=0)

  4. Unload the Apex One client. Right-click the Apex One taskbar icon and select Unload Security Agent.
  5. Reload Apex One by doing either of the following:
    • Go to ..\Trend Micro\Apex One Client\ and double-click Pccntmon.exe.
    • On the Start menu, search for the keyword "Security Agent", then click the Apex One Agent icon.

You can find the log files at c:\temp\YYYY-MM-DD_HH-MM-SS_EE_TmOsprey1.etl.

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Category:
Troubleshoot
Solution Id:
1095216
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