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Notifications are still being sent to external recipients even if the "Do not notify external recipients" option is enabled in ScanMail for Exchange (SMEX)

    • Updated:
    • 16 Aug 2016
    • Product/Version:
    • ScanMail for Exchange 10.2
    • ScanMail for Exchange 11.0
    • Platform:
    • Windows 2003 Enterprise
Summary
Currently, attachment blocking rules and notifications are configured so that internal recipients are notified when an attachment blocking rule is triggered. External recipients are set to “Do not notify external recipients(s)” as shown below.
AB setting
However, even if the “Do not notify external recipient(s)” option is enabled, customers notice that notifications are still sent out to external recipients.
Details
Public
The issue occurs because the Internal Email Definition setting is set to use “Custom internal mail definition”.
internal domain setting
The email addresses or domain names that will be considered as internal domains are those that have an asterisk (*). This is why even if the “Do not notify external recipients” option is enabled, SMEX still sends notifications to external domains.
To resolve the issue, do the following:
  1. Open the SMEX management console.
  2. Go to Administration > Notification Settings > Internal Email Definition.
  3. From the list under Custom internal mail definition, highlight the asterisk (*) and click the Remove button.
  4. Click the Save button to save the settings.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1095218
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