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Enabling debug logging for the Data Protection module in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

To collect logs for OfficeScan's (OSCE) Data Leak Protection (DLP), you must activate debug logging for the the Data Protection module.

Details
Public

Do the following:

  1. Obtain the logger.cfg file from Trend Micro Technical Support.
  2. Unload the OfficeScan client and supply the unload password.
  3. Type "REGEDIT".
  4. Add the following data in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\DlpLite:

    Type: String
    Name: debugcfg
    Value: C:\Log\logger.cfg

  5. Create a folder named "Log" in your C:\ directory.
  6. Copy logger.cfg to the Log folder.
  7. Reload your OfficeScan clients though the Program Group.

The log should be located at C:\log\dlp.<Machine_name>.xxxx.log

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095260
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