Blank page appears when clicking Manage Program in the Security Server console

- Updated:
- 30 Dec 2019
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Compute Cluster Server
- Windows 2003 Datacenter
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Summary

You get a blank console when clicking Manage Program under Security for Mac (TMSM) section from the Security Server console.

Click image to enlarge.

When you check TMSM_serverInfoTool.log, you see the following error:

ERROR - System.Exception: Cannot find JRE installation path

Details

This issue happens when you install Java Runtime Environment (JRE) 1.7 before installing TMSM. The TMSM installer only knows this registry path for JRE 1.6: ..\SOFTWARE\JavaSoft\Java Runtime Environment\1.6.

As a workaround, install JRE 1.6 before installing TMSM. After you have successfully installed TMSM, you may proceed with JRE 1.7 installation.

If the problem persists after the workaround solution, provide the following to Technical Support:

Installation logs under C:\TMSM*.log
..\Security Server\Addon\TMSM\apache-activemq\data\wrapper.log
..\Security Server\Addon\TMSM\debug.log
..\Security Server\Addon\TMSM\apache-activemq\data\activemq.log
Entire TMSM folder
Entire Java folder
Case Diagnostic (CDT) logs with Basic information marked from the console.
Note: For more help in using the CDT tool, refer to this article: Using the Case Diagnostic Tool (CDT)