Summary
Details
This issue happens when you install Java Runtime Environment (JRE) 1.7 before installing TMSM. The TMSM installer only knows this registry path for JRE 1.6: ..\SOFTWARE\JavaSoft\Java Runtime Environment\1.6.
As a workaround, install JRE 1.6 before installing TMSM. After you have successfully installed TMSM, you may proceed with JRE 1.7 installation.
If the problem persists after the workaround solution, provide the following to Technical Support:
- Installation logs under C:\TMSM*.log
- ..\Security Server\Addon\TMSM\apache-activemq\data\wrapper.log
- ..\Security Server\Addon\TMSM\debug.log
- ..\Security Server\Addon\TMSM\apache-activemq\data\activemq.log
- Entire TMSM folder
- Entire Java folder
- Case Diagnostic (CDT) logs with Basic information marked from the console.
Note: For more help in using the CDT tool, refer to this article: Using the Case Diagnostic Tool (CDT)