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Blank page appears when clicking Manage Program in the Security Server console

    • Updated:
    • 28 Feb 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Home Server
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2003 Web Server 64-bit
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Premium Add-on
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 7 Home Premium 32-bit
    • Windows 7 Home Premium 64-bit
    • Windows 7 Starter 32-bit
    • Windows 7 Starter 64-bit
    • Windows 7 Ultimate 32-bit
    • Windows 7 Ultimate 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Mobile 5 Pocket PC Phone Edition
    • Windows Mobile 5 Smartphone
    • Windows Mobile 6 Classic
    • Windows Mobile 6 Professional
    • Windows Mobile 6 Standard
    • Windows Mobile 6.1 Professional
    • Windows Mobile 6.1 Standard
    • Windows Mobile 6.5 Professional
    • Windows Mobile 6.5 Standard
    • Windows Storage Server 2003
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows Vista SP1 32-bit / 64-bit
    • Windows Vista SP2 32-bit / 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
    • Windows XP SP2 32-bit
    • Windows XP SP3 32-bit
    • Windows XP Tablet PC
Summary
You get a blank console when clicking Manage Program under Security for Mac (TMSM) section from the Security Server console.
Manage Program under TMSM section
Click image to enlarge.
When you check TMSM_serverInfoTool.log, you see the following error:
ERROR - System.Exception: Cannot find JRE installation path
Details
Public
This issue happens when you install Java Runtime Environment (JRE) 1.7 before installing TMSM. The TMSM installer only knows this registry path for JRE 1.6: ..\SOFTWARE\JavaSoft\Java Runtime Environment\1.6.
As a workaround, install JRE 1.6 before installing TMSM. After you have successfully installed TMSM, you may proceed with JRE 1.7 installation.
If the problem persists after the workaround solution, provide the following to Technical Support:
  • Installation logs under C:\TMSM*.log
  • ..\Security Server\Addon\TMSM\apache-activemq\data\wrapper.log  
  • ..\Security Server\Addon\TMSM\debug.log
  • ..\Security Server\Addon\TMSM\apache-activemq\data\activemq.log
  • Entire TMSM folder
  • Entire Java folder
  • Case Diagnostic (CDT) logs with Basic information marked from the console.
    Note: For more help in using the CDT tool, refer to this article: Using the Case Diagnostic Tool (CDT)
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1095330
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