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Manually rolling back pattern files in Messaging Security Agent (MSA)

    • Updated:
    • 28 Feb 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Web Server Edition
    • Windows 8 32-bit
Summary
You can manually roll back the pattern files in the Messaging Security Agent (MSA) in cases of:
  • High CPU Usage
  • Computer crash
  • BSOD
  • Any abnormal behavior triggered by the new pattern release
Details
Public
To manually rollback the pattern files in the Messaging Security Agent (MSA):
  1. Stop the Trend Micro Messaging Security Agent Master Service service using the Services console.
  2. Back up and delete the pattern files under the following locations:
    Note: The filename is lpt$vpn.xxx, where x = numbers.
    1. ..\Trend Micro\Messaging Security Agent\engine\vsapi\latest\pattern
    2. ..\Trend Micro\Messaging Security Agent\engine\vsapi\secondary\pattern
    3. ..\Trend Micro\Messaging Security Agent\engine\vsapi\secondary\pattern
  3. Open ..\Trend Micro\Security Server\PCCSRV\Download\server.ini in the Security Server using a text editor (e.g. Notepad).
  4. Modify the server.ini file to use the old pattern as shown below:
    Example:
    Note: Pattern versions are in sequential order.
  5. Open ..\Trend Micro\Security Server\PCCSRV\Private\component.ini using a text editor (e.g. Notepad).
  6. Modify the component.ini to use the old pattern in the Security Server as shown below:
    This is to let the Security Server do the update from the Trend Micro ActiveUpdate again.
    Note: Pattern versions are in sequential order.
  7. Restart the Trend Micro Messaging Security Agent Master Service using the Services console.
Premium
Internal
Rating:
Category:
Configure; Update
Solution Id:
1095344
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