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"Installation Unsuccessful. Setup cannot initialize the server..." appears when installing the OfficeScan server

    • Updated:
    • 8 May 2019
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
Summary

Upon installing the OfficeScan server, on the latter part of the installation, you get an error: 

Installation Unsuccessful
Setup cannot initialize the server. Please contact your vendor for assistance.

Installation Unsuccessful

Details
Public

Check whether the HTTP driver status is "Stopped" or "Stopping":

  1. Open Device Manager by right-clicking on the Start button and choosing "Device Manager".
  2. On the top menu of Device Manager window, click View > Show Hidden Devices to display Non-Plug and Play Drivers.
  3. Expand "Non-Plug and Play Drivers".
  4. Right-click HTTP and click Properties.
  5. Click the Driver tab.

    HTTP Properties

If this is the case, the issue occurs because the OfficeScan installation failed to restart the HTTP driver which is responsible for the web server and the OfficeScan web site since it is stuck in "Stopping".

If the status is not Stopped or Stopping, contact Trend Micro Technical Support.

To resolve the HTTP driver Stopped or Stopping status issue:

  1. Reboot the server to restart the HTTP driver.
  2. After the reboot, change the Startup Type of the HTTP driver to "Disabled".
     
    The HTTP driver will not automatically start when the server is rebooted.

    On Windows Server 2012 and later, the Non-Plug and Play drivers are not viewable under Device manager. Disable the HTTP driver by running the following via command prompt:

    sc config http start= disabled

  3. Reboot the server.
  4. After the reboot, when you check the HTTP driver, the status should be "Stopped".

    To check the status, use the following command:

    sc query http

  5. Change the Startup Type to "Demand". Make sure that the HTTP driver stays "Stopped".

    Change the HTTP driver status to demand by running the following via command prompt:

    sc config http start= demand

  6. Open a command prompt and go to \Trend Micro\OfficeScan\PCCSRV.
  7. Run the following commands:

    svrsvcsetup.exe -install
    svrsvcsetup.exe -setprivilege
    svrsvcsetup.exe -enablessl (only if you want to enable SSL)

  8. Check the Windows Services snap-in and the OfficeScan Master Service should now be listed and Started.

You should now be able to access the OfficeScan web console.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1095353
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