When you try to recreate the OfficeScan website, the OfficeScan Master service does not show up in the Windows services snap-in after using the svrsvcsetup.exe command. You are unable to access the web console as well after performing the steps. On the command prompt, it will display the following results:
Checking services.msc, the OfficeScan Master Service is not listed.
When you check the HTTP driver via Device Manager > Non-Plug and Play drivers, the status of the driver is stuck in stopping and you are unable to completely stop it.
This issue occurs when the HTTP driver encounters a problem. It is possible that there are other applications or services still using the HTTP driver when you recreated the OfficeScan.
To resolve this issue, do the following:
- Reboot the server to restart the HTTP driver.
- After the reboot, change the Startup Type of the HTTP driver to Disabled.
The HTTP driver will not automatically start when the server is rebooted.
On Windows Server 2012, the Non-Plug and Play drivers are not viewable under Device manager. Disable the HTTP driver by running the following via command prompt:
sc config http start= disabledOpen the command prompt as an Administrator. Right-click cmd.exe and Run as Administrator.
- Reboot the server.
- After the reboot, when you check the HTTP driver, the status should be Stopped.
- Change the Startup Type to Demand. Make sure that the HTTP driver stays Stopped.
On Windows Server 2012, change the HTTP driver status to demand by running the following via command prompt:
sc config http start= demandOpen the command prompt as an Administrator. Right-click cmd.exe and Run as Administrator.
- Open a command prompt and go to \Trend Micro\OfficeScan\PCCSRV.
- Run the following commands:
svrsvcsetup.exe -enablessl (only if you want to enable SSL)
- Check the Windows Services snap-in and the OfficeScan Master Service should now be listed and Started.
- You should now be able to access the OfficeScan web console.