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OfficeScan Master Service is not installed after recreating the OfficeScan website using the svrsvcsetup command

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

When you try to recreate the OfficeScan website, the OfficeScan Master service does not show up in the Windows services snap-in after using the svrsvcsetup.exe command. You are unable to access the web console as well after performing the steps. On the command prompt, it will display the following results:

Access to IIS restart API disabled to this computer

 
If you are using Apache as the web server, the Access to IIS restart API disabled to this computer message would not appear.

Checking services.msc, the OfficeScan Master Service is not listed.

services.msc

When you check the HTTP driver via Device Manager > Non-Plug and Play drivers, the status of the driver is stuck in stopping and you are unable to completely stop it.

HTTP Properties

Details
Public

This issue occurs when the HTTP driver encounters a problem. It is possible that there are other applications or services still using the HTTP driver when you recreated the OfficeScan.

To resolve this issue, do the following:

  1. Reboot the server to restart the HTTP driver.
  2. After the reboot, change the Startup Type of the HTTP driver to Disabled.
     
    The HTTP driver will not automatically start when the server is rebooted.

    On Windows Server 2012, the Non-Plug and Play drivers are not viewable under Device manager. Disable the HTTP driver by running the following via command prompt:

    sc config http start= disabled

     
    Open the command prompt as an Administrator. Right-click cmd.exe and Run as Administrator.
  3. Reboot the server.
  4. After the reboot, when you check the HTTP driver, the status should be Stopped.
  5. Change the Startup Type to Demand. Make sure that the HTTP driver stays Stopped.

    On Windows Server 2012, change the HTTP driver status to demand by running the following via command prompt:

    sc config http start= demand

     
    Open the command prompt as an Administrator. Right-click cmd.exe and Run as Administrator.
  6. Open a command prompt and go to \Trend Micro\OfficeScan\PCCSRV.
  7. Run the following commands:

    svrsvcsetup.exe -install
    svrsvcsetup.exe -setprivilege
    svrsvcsetup.exe -enablessl (only if you want to enable SSL)

  8. Check the Windows Services snap-in and the OfficeScan Master Service should now be listed and Started.
  9. You should now be able to access the OfficeScan web console.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1095354
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